Santander 3 Stars Hotels

"Good"

""First and foremost, I want to extend a huge thank you to Mark and Kay for making our week so incredibly memorable. What started as a professional stay quickly felt like visiting friends. Mark and Kay are the most hospitable and gracious hosts I’ve ever met; they truly made our comfort their top priority. From providing transportation and excellent local dining tips to their 'make yourself at home' attitude, we felt completely at ease. The property itself is a beautiful modern concept with a relaxing resort feel—spotlessly clean, comfortable, and featuring a fabulous pool with a stunning view. If we are ever in the area again, this will definitely be our first choice!""

"The room was spacious. Grounds of the resort were very clean and well maintained, and the staff were super friendly. The inside of the room could use more attention when cleaning (ie. up in the high cupboards, filter for air conditioner)."

"This is pretty basic accommodation. We had a small room without windows. The aircon was good and most things worked. The breakfast was served by a cheerful guy, but there was no milk, cereals or fruit. Noise travels very easily. It is about 300m from the main waterfront road."

"Need to make the tv more easy to use"

"Staff did not say hello or welcome us politely upon arrival, but did let us check in about 20 minutes early. Later in the day, we returned to the "shack", and noticed there was no hand soap in the bathroom, we asked for the WiFi password, and asked for the remote control to the television. We were then given some confusing excuse that the TV did not work due to compilcations due to the COVID lock down (which as we all know happened about 3 years ago at this point). The story about the unavailability of the TV became the sticking point in the minds of the couple running the hostel. When we tried to reassure the woman that we were disapointed about the TV, but were willing to go without, for some inexplicable reason she pressed the issue and began asking for forgiveness and walked away, only to come back to our room two more times, knocking heavily, insisting on speaking with us on the issue again! My wife asked her to stop disturbing us which she seemed reluctant to do. Finally, my wife felt uneasy after our interaction with the woman and insisted we find another hotel due to the uprofessional behaviour of the couple running the place and the unavailability of hostel staff. I regret leaving this negative review, but honestly do not understand why our experience is so different compared to other reviews here. The husband told me, that if we were not happy, to go ahead and complain to Expedia. I cannot recommend this place. Avoid at all costs, not worth the price or convenience."

"Please don't stay here. You'll get fleas. Pros: Staff are polite and seemed like very nice people. Overall very friendly, respectful, and accomodating with arranging activities in the area, which is awesome! Ocean Front property, AC works. Beautiful ocean view from the front door of the room. Now for the bad. Loudest hotel and area I've ever seen in a hotel. This has actually been one of the worst hotel experiences of my life. Keep mind this wasn't even a weekend. Its a Monday night. Cons: Non-stop noise and music until 2AM, then starts again at 3:45AM. People drinking and partying at the bar that is 30 feet from the front door of the room, and the smoking area with party tables is just right outside, 5 feet from your front door. There are animals everywhere, many stray dogs howling, barking, and fighting at night, ALL night, and into the day. Roosters start about 4AM. Paper thin walls. People talking outside of windows all night long, as they walk past or do stuff very nearby. It never stops, even during the relatively quiet period of 2am-345am. People were working on a car right beside the room, engines start running loudly in the area before 4AM. Trip people sat right outside under my window taking, The surrounding area is a bustling area of activity, so just be prepared if you decide to ignore this review and come here anyway. You'll sleep if you drink heavily. No blankets on bed. Want a blanket? Extra charge for a blanket. Wet bathroom (toilet and shower are the s"