San Ildefonso 3 Stars Hotels

"clean room helpful staff"

"The room is so dirty, the pool is so disgusting. The environment is so dirty 👎👎👎👎"

"Do not stay at this property. The photos are outdated and very misleading. Upon arrival, the building looked abandoned and unsettling. The room we were initially assigned was not safe or suitable for sleeping—there were many mosquitoes, and the bathroom was unsanitary. We requested a room transfer and were asked to pay additional money. Even after transferring, the new room still had mosquitoes. Both my child and I ended up with numerous mosquito bites. The staff also required a deposit to receive the room key, but this deposit was never returned at checkout. The staff claimed there was a PHP 400 rate difference but did not provide any receipt. We were two adults and one child, yet we were only provided with one old towel and a blanket that was extremely thin and almost torn. The lack of basic amenities was unacceptable. Because the booking was non-refundable and we had nowhere else to go at the time, we had no choice but to stay. The experience was extremely stressful and unpleasant for my family. Additionally, the property is located near a main road, and traffic noise can be clearly heard inside the room. This was a terrible experience overall, and I strongly believe this property should not be listed on your booking platform. "

"The place is dated and some areas like steps are in dire need of repair, however, what impressed us were the staff as they would go out of their way to really accommodate our needs. Service is top notch. Our families enjoyed swimming in the pools while my besties and I get to have our quality time catching up to news."

"Staff are very helpful and friendly!"