Catalonia Pyrenees 3 Stars Hotels

"Great place to stay "

"Breakfast was excellent, with many options. The room was big, but had an odd layout. There was a sofa in the entry room and a wardrobe. Buy in the bedroom, not a single chair...only 2 small night stands. The bed and pillows were comfortable. Another oddity is spa use. It's available by reservation for 30 minutes and you need to pick up the key at the front desk. I went down at my time and she told me the guy had not returned the key. So, we went up together and she gave me the key and told me to return in a few minutes when the guy left. So by the time I entered it was 15 minutes into my 30. So, I literally soaked for 12, which gave me time to dry off and return the key to the desk for the next reservation. It's a stupid protocol."

"TOURISTS BEWARE!!! Don’t spend your time or money here! They have no respect for guests, just want your money! The conditions of the property was so bad and the staff were so abusive and rude that we left 2 hours after checking in, and they refused to give us any money back! Very rude and unprofessional staff (from reception to management). The receptionist called me names in Spanish. Even with video surveillance present, the management denied it and said everything was great on their end!! The room was dusty and there were bloodstains on one of our pillowcases. Cutlery had food stuck to it from previous guests. Weak and unreliable wifi. When brought this to the reception, they shrugged and said we’re in mountains, this is normal. Overall, not a single word of apology or trying to make up for issues came out of them. "

"Everything was very good. Noise from refrigerator wagons intrusive but not much that could be done about that without triple glazing "

"Clean, quiet, great location and super helpful staff. Reco: pay the extra for access to their parking lot if you have a car. "

"Beautiful view, excellent service. Angeles,Coral and the whole staff were very attentive and very well organized. The staff made our stay wonderful! Highly recommend!"