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"Good service, Attentive staff, excellent location right at the mall with many dining options. "

"The hotel is a tourist attraction in itself. It is set in beautiful grounds with great facilities. Used the restaurant many times with great service and great food. Would stay there again without hesitation."

"Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location. "

"Ok"

"Most likely incredible staff "

"Room was ok and so far all except safety box worked well. Corridors on 7th floor have plenty water leak marks on ceilings, definitely need some fixings. Rooms have all in one shower gel in shower but no soaps or anything else apart from toothbrushes kits. Breakfast could have been better no continental choices apart from two type of fruits and cereals. Bit disappointing for 4 star hotel to have mini salad bar and asian dishes only "

"Got interconnecting King & Deluxe Rooms for my family. Deserving of a 5star for the price point. Rooms and toilets were modern and clean, beds/pillows comfortable, just 10mins drive from the big Tunjungan Mall, Service staff attentive and polite. They went out of their way to search up massage parlours that we can go to since it is not available at hotel. Breakfast spread was good too. Our only grouse is that almost the whole bathroom gets wet due to the open concept shower area. Will certainly be back when next in Surabaya. "

"Service and staff hospitality are great. Thanks"

"Staff was very helpful. Short walk to the mall."