2/10 Terrible
Waisy
Jan 28, 2024
Got to the motel, I was told by the receptionist on the phone that they did not have any vacancies. I explained that we had paid already through Expedia and we got a text and email notification about the confirmation. It was a disappointment. The receptionist apologised and told us that there was nothing they could do. He suggested that we ring Expedia. I've sent an email asking for a full refund and also sent an online through expedia's website, but have not received any email with regards to this problem. The issue was between Expedia and Aurora City Suites Motel in Rotorua. I hope that they can sort this out and refund our money of $263.99.
Waisy
Stayed 1 night in Jan 2024