I'm not going to pretend the hotel ruined our trip, but there were things that were disappointing. There was a mouse that had come out of a large noticeable hole under a window frame and tried to eat from one of our finished room service meals. Hot water ran out in our shower and when we used the hotel driver it was expensive and then we got asked to speed up our trip because they needed their car back. There was very noisy construction going on at times, but that was probably due to us visiting in the off season. There was also
Otherwise, the facilities are amazing, private pool was nice and surprisingly fresh water instead of salt or chlorine. Masseuse was amazing, and the room service meals and included breakfast was very nice with an amazing view of the rice patties. Bathroom was very well appointed and bigger than a lot of hotel rooms and bed was huge and comfy and very sensual.
Again it's a very nice hotel, but just annoying management decisions let it down, with no recompense for the mouse or even much of an apology.