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"Location is excellent, convenient! "

"I used Chuzenji Kanaya hotel as a hikers stop. The walk up from the town was pretty and the hotel was very smart, clean and friendly. The WiFi was poor but the full sized bath, comfortable bed and room facilities were all super. "

"Amazing place to stay. Not only was breakfast included but also an eight course dinner. We choose the room style with a private onsen bath on the balcony, and it was absolutely what we needed."

"It was a beautiful, historic place to stay. It was convenient to get to Toshogu."

"Great hotel, amenities, room, and food. Could not be more pleased. "

"I arrived at this hotel injured after breaking my arm in another hotel.Staff were AMAZING. I can honestly say I’ve never had better service or care ever and anywhere. Hotel facilities are exceptionally clean and modern. I am surprised it is only a three star. I have travelled a lot and this definitely ranks with four star standards. Once again I cannot emphasise how absolutely brilliant the stuff work, all of the Staff that we were working that day were phenomenal and deserve a huge congratulations And thank you from myself"

"A well run hotel at a bargain price. Staff most helpful. "

"The hotel provides a great experience of a Japanese Onsen with traditional rooms with a modern feel and great food. The location overlooking Lake Chuzenji is very tranquil. A great place to go for some peace after the frenzy of Tokyo"

"This hotel was a bit hard to get to with 3 luggages to cart around (transferring from JR line to Tobu-Nikko line). However, the hotel staff helped us organised to transfer our luggages to our next hotel in Osaka (additional fees but so worth it for us and we were able to enjoy the Nikko area more freely). We booked our accommodation with kaiseki dinner and breakfast and it was simply devine! Japanese food was served in our own private table away from the crowd and it was another level. Our dinner and breakfast attendant was Freska and she explained our dishes in English. She also spoke Indonesian and Japanese and was so friendly. Our room had a private onsen, two twin beds and the hotel staff set up a futton bedding in the Japanese style living room while we were eating dinner. The room we had was spacious and offered us a peaceful mountain view. The hotel facilities was on the older side but we came for the hot spring experience and we could see this hotel was also popular Japanese families visiting from other parts of Japan."