4/10 Poor
Lakiah
Traveled with family
May 15, 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel room appeared clean (although it has scuff marks on walls from previous visitors), and it was spacious for a handicapped accessible room. The staff remained respectful.
But, the room itself was not completely handicapped accessible.
-The bed moved easily anytime we sat on it (which was very dangerous for my elderly grandparent that was sleeping in it.)
- The bathroom shower had a high step in, & not a walk-in shower.
The pictures of the room I saw when I booked was of a walk-in shower and I did not get it.
-It was hard for my grandparent to get up from the toilet as it did not have handle bars in the right places.
For ex. there was a handle bar behind/ on top of the toilet. I dont know how handicapped people are supposed to use that.
-Lastly, there was an incident where my grandmother fell on Comfort Inn property, right in front of the ramp as well as in the room. Both times we had to call EMT services and my grandmother ended up in the emergency room.
Comfort inn security gueaed saw us struggling and didn't offer to help or call an ambulance for us. He did not even report the incident.
Once I reported it to staff, I recieved excuses to absolve themselves from making a report or taking some kind of accountability, and a discount on the extra night we had to stay there since I couldn't make an 8 hour drive after being up all night at in the ER.
-Its extremely inconvenient to ONLY have valet parking.
Lakiah
Stayed 3 nights in May 2024