Phoenix Hotel is located in London City Centre, a neighborhood in London, and is near a metro station. Wimbledon Tennis Club and Twickenham Stadium are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Kensington High Street and Westfield London Shopping Centre. Looking to enjoy an event or a game? See what's going on at Royal Albert Hall or Stamford Bridge Stadium. Guests love the hotel's convenience to public transportation: Bayswater Underground Station is 3 minutes by foot and Queensway Underground Station is 6 minutes.
Close to Portobello Road Market and Kensington Palace, Phoenix Hotel provides dry cleaning/laundry services, a bar, and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
Luggage storage, a 24-hour front desk, and a TV in the lobby
An elevator, 1 meeting room, and laundry services
Smoke-free premises, concierge services, and tour/ticket assistance
Guest reviews speak highly of the overall value and proximity to public transit
Room features
All 125 rooms include comforts such as free WiFi and safes. Guest reviews speak well of the clean, spacious rooms at the property.
Extra amenities include:
Bathrooms with showers and free toiletries
Electric kettles, heating, and daily housekeeping
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
A bar/lounge
A restaurant
Coffee and tea in common areas
Snack bar/deli
Things to do
TV in common areas
Family friendly
Laundry facilities
Snack bar/deli
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Business services
Computer station
Meeting room
Accessibility
Elevator
More
6 floors
Built in 1854
Smoke-free property
Victorian architecture
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels
Entertainment
TV
Food and drink
Coffee/tea maker
Electric kettle
More
Desk
Heating
Iron/ironing board on request
Phone
Safe
Policies
Check-in
Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Property is also known as
Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London
Frequently asked questions
Is Phoenix Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Phoenix Hotel?
This property doesn't offer parking.
What time is check-in at Phoenix Hotel?
Check-in start time: 1:30 PM; Check-in end time: anytime.
What time is check-out at Phoenix Hotel?
Check-out is at 11 AM.
Where is Phoenix Hotel located?
Located in London City Centre, this hotel is within a 10-minute walk of Kensington Gardens and Portobello Road Market. Hyde Park and Kensington High Street are also within 1 mi (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.
Phoenix Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was fine but no air-conditioning -just a fan. Great location. Would stay again but not in hot summer weeks.
steven
Stayed 3 nights in Apr 2024
10/10 Excellent
Stephen W
Traveled with family
May 26, 2024
I had an unfortunate medical emergency while staying at the Phoenix Hotel. The staff was very quick to come to my aid which relaxed me. I felt like I was with family. They got me to the hospital where I am now recovering. The hotel is saving me a room where I can recover for the next few days before my flight back to America. I highly recommend this hotel to anyone. This is my third stay there and every time has been outstanding.
Stephen W
Stayed 9 nights in May 2024
6/10 Okay
Courtney
May 14, 2024
Liked: Cleanliness
Pros: multiple forms of public transport nearby. Seemed clean.
Cons: no AC, no safe, not generous with towels or toiletries.
My room was ready early, which was great. Reception staff were nice and there was no charge to store luggage before checkin or after checkout. I was in a single, which was a tight fit but had everything I needed. It was an economical use of space. The room seemed to have been renovated recently and everything was clean and new. There were some oddities in the bathroom: the shower controls were so fancy, they weren’t labeled, so I spent 5 minutes trying to figure out which directions were hot and cold. Shower door already didn’t seal properly. The faucet wasn’t big enough for the sink so it was hard to wash my hands. The mattress felt a bit old and stiff but was otherwise comfortable. Window opened a decent amount for some fresh air. I got free breakfast with my booking. Convenient walking distance from a couple Tube stops. I had a nice stay.
Excellent hotel. Fabulous location. Staff extremely helpful. Ideal for solo travellers. Clean, nice furnishings, everything you need for a comfortable stay.
Mandy
Stayed 1 night in May 2024
8/10 Good
Karen
Apr 28, 2024
Liked: Cleanliness, staff & service
The location was excellent. Easy two block walk to the Bayswater tube station on the circle line. Easy to hail a cab. Many great restaurants and shops in easy walking distance.
The rooms were very clean though the beds were very hard. I asked about changing rooms to get a different bed and was given a mattress topper, which helped slightly.
Breakfast was great. It's optional but worh it.
Very conveniently located in a beautiful neighborhood that's close to transportation and dining and nightlife.
Hotel is a tad outdated but nothing that makes you think twice. Bed was comfortable and the room was the perfect cozy size for one traveller. I'd absolutely stay here again.