Laiya hotel rooms a the Independent

"The receptionists were so hard working and even help us to make our stay seamless. Its worth every penny with the service we had. Thank you"

"They moved us to a different room as the one we had before was flooded because of the typhoon. They are very helpful and assertive."

"Staff are quite friendly, however, rooms management is below expectation"

"The pool water was not maintained well, television is broken."

"Staff should at least acknowledge waiting guests and need to smile. "

"There was no towels, no soap, no tissue paper. The pool was absolutely filthy. The shower didn't work at all. They moved us rooms which at least it helped that. There is no restaurant. There is no snack bar. There is nothing to eat. They said go down the road. There is a restaurant. It was closed. My Filipino wife got herself some soup at a nearby canteen and we brought it back to the hotel and asked for a bowl and our first answer was oh we don't have those until I kept asking the right...

"While the room was a nice size with AC, it only had a bed and table with one chair. The bathroom shower floor was the same level as the main bathroom floor which resulted in the entire bathroom floor getting wet when taking a shower. There was also a strong sewage smell throughout our stay."

"I liked everything about the property. Very clean, food was excellent. Covid protocols was a bit too tight for my liking considering that proof of vaccination had already been presented upon check in"

"1. Customer services was bad. 2. Parking was small and inconvenient. 3. No respect for guests privacy. Do not disturb sign was on and yet they ring the doorbell to change toiletries when we didn’t even ask for it. 4. No elevator and very dark hallway. "