4/10 Poor
David, Smithfield
Business traveler
May 9, 2024
Disliked: Cleanliness, property conditions & facilities
This is a very rundown property and the pictures on the website do not come close to what you will actually be staying in. The rooms are tiny (two people in a King room would be overcrowded) and dark with the three lamps in the room only providing minimal light. The bathrooms are in terrible condition. The sink is stained, the vent fan is really noisy, they had three different lightbulbs in the fixture over the mirror (and one was burned out), the handle to switch from tub to shower was broken and sharp enough to cut my fingers, the bathtub does not drain fast enough so you are standing in 3" of dirty water by the time you finish (and everything settles to the bottom of the tub to be seen the next time you shower. The grout between the tiles is simply black with dirt.
They only provide room service every three days so make sure to hang up your towels after you use them.
Be aware that they charge a $7.95 per day destination fee that does not show up on the Expedia website. When I asked the manager about it I was told that it is used to cover the costs of the small shampoo bottles, coffee & the sugar/whitener packs and even toilet paper. All things that are normally part of the room rate.
Breakfast is just OK with the only warm item being the Waffle you make with the Waffle Maker. Other than that there is a toaster and some cold cereal with a gallon jug of milk in the refrigerator.
Location is close to most restaurants which is the only redeeming quality.
Will not go back!
David
Stayed 2 nights in May 2024