4/10 Poor
Marta
May 22, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I don't recommend this hotel or Aurum hotels chain. I meant to choose a hotel of this chain in the city center, but instead I mistakenly booked this hotel (at a different location) that shares the same name. Firstly, it is very easy to make a mistake while booking an Aurum hotel different to the one you intended to book in first place. I booked with 6 months in advance, and contacted the Aurum main office to request a change of hotel, but they rejected my request. When we arrived, the room had mosquitos and fruit flys. Also, it was very dusty and small. Although it had a window, we couldn't open it because the mosquito issue. Another issue was that the internet. We didn't get signal so the only option was to use the hotel WiFi. Although to be fair it is more likely related to the type of building still it is inconvenient. In general, our feeling was unpleasant.
Marta
Stayed 3 nights in May 2024