4/10 Poor
Hussein
Jun 4, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed for 4 nights and mostly i had a good time. The good points were the breakfast and speed of service of the hotel however the reason for my negative review was that on 3 seperate occasions/days there were significant issues with the showers where they werent working for approximately 40min. It wasnt possible to use them in this time because the hot water wouldnt come out, the pressure dropped and the water was dirty.
Im pretty understanding and i know that there are situations beyond our control but after the 3rd occurrence of it i was quite fustrated. What made this worse was that the hotel promised to contact me after i left to help come to some sort of agreement but i never heard from them (aside from one missed call). And instead i had to go through expedia who were able to get me a small discount which wasnt reflective of the amount of inconvenience caused.
When i told the staff I was simply told "sorry, I understand its fustrating". The solution was to go to the floor with the swimming pool and use the showers there which also werent working on the 2nd time.
Honestly I'd advise thinking twice before booking. Again irs really dissapointing nobody ever reached out as promised.
Hussein
Stayed 4 nights in May 2024