2/10 Terrible
Giles
Traveled with partner
Feb 28, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Exceptionally overpriced and overcrowded - just an upmarket charter resort.
We visited as a couple in February 2024, on our babymoon looking forward to a relaxing stay experiencing the finest 5-star hospitality from the Jumeirah group.
Sadly, we experienced the complete opposite.
We paid $950 / night, room-only - excluding breakfast. Having stayed at multiple high-end 5-star resorts globally, we are comfortable paying high rates for a luxury and premium experience. Sadly this hotel is neither, the price point is outrageous.
If you are a couple - this is not a couples resort - it is an overcrowded family resort where they pack you in - do not consider if you are looking for a relaxing holiday.
Before arriving, we stayed nearby at The One & Only The Palm. For that we paid less - $870 / night including breakfast. The difference between that experience and this one was night and day. The Kerzner group (One & Onlys owners) put Jumeirah to shame on every single metric. We went from having an experience we wanted to tell all our friends about to one that we wanted to leave having felt completely miss-sold.
If it is a relaxing luxury stay you are after, avoid. This ticks neither box.
Giles
Stayed 5 nights in Feb 2024