Ratings based on 1,725 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from woolwich
Posted 30 May 2024
Nice place
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Tracy, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Sheraton Centre Toronto Hotel.Tim Reardon,General Manager
by A verified traveler
Posted 28 May 2024
Great place to stay near tons of restaurants
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Alah, Thank you for the wonderful review of your recent stay at the Sheraton Centre Toronto Hotel. We are pleased you found our location to be perfect for your plans. Situated in the heart of downtown Toronto, it is always great to hear that our guests took advantage of the many exciting things Toronto offers, like world-class dining, shopping, entertainment, and more. It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area.Tim ReardonGeneral Manager
by A verified traveler
Posted 28 May 2024
Parking no god
by A verified traveler from San Antonio
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
We had booked the Sheraton because we thought it would be reliable in terms of timing and location. We had a wedding to attend for 5:00pm and check-in time was suppose to be at 3pm. We get there for 2:45pm and the room still wasnt ready yet and were told to wait. We asked to be accomodated to another room or any other way and we were denied. The front desk asked for my phone number while we wait so they can advised us when the room was ready. We waited till 3:20pm and no phone call was received, i went back to the front desk, waited in the long line to ask if the room was ready since no one called us. I cant even imagine if we had waited longer because we were in a rush to get ready and wasted more time. There were no communications, no acknowledgment or regards to anything from the staff or management received when they were aware that our group had a wedding to attend to and get ready for. I was very dissapointed of the service and respect from the staff and hotel. We were not impressed.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Nicole, Thank you for taking the time to review your stay. We sincerely apologize for the inconvenience and frustration you encountered upon arrival. We regret that your room was not available when you arrived and are grateful for your patience. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We will address this appropriately to prevent such occurrences in the future. That said, we are glad you liked our location. We would welcome an opportunity to restore a more favorable impression the next time you are in the area.Tim ReardonGeneral Manager
by A verified traveler
Posted 27 May 2024
We have never experienced such excellent service and hospitality by ALL STAFF as we did on this our first stay at the Sheraton. It was unbelievable.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Andriy, We are thrilled you had an excellent stay at Sheraton Centre Toronto, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Tim ReardonGeneral Manager
by A verified traveler from Edison
Posted 26 May 2024
Water leakage led to changing of hotel room and kept in another hotel alrogether. Had to break with the group we were traveling with
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Dilip, Thank you for choosing our hotel and taking the time to rate your visit. We would like to apologize for the water leakage situation at our hotel and for any inconveniences you encountered as a result of this. We are so sorry this happened while you were here. Your feedback is crucial in our efforts to enhance your experience, and we are committed to making your future stays more enjoyable. Again, we deeply apologize for this event that was beyond our control, and we hope you will give us another opportunity to host you in the future.Tim ReardonGeneral Manager
by A verified traveler
Posted 26 May 2024
Always great service and clean rooms.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Mike, On behalf of our team at Sheraton Centre Toronto, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you, and we hope to continue to be your hotel of choice whenever you return to Toronto.Tim ReardonGeneral Manager
