Ratings based on 983 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
Staff were accommodating, helpful and professional. The breakfast included in our stay was an all you can eat which included a good variety. Very close to convenient stores and a train station (all within a 5 minute walk or less). Didn’t have a bad thing to say about our stay! I enjoyed the trip and stay here much.
ありがとう ございます!
Comment from Hotel Management
11 Apr 2024 by HOTEL MYSTAYS Haneda Frontdesk, Hotel Management
Thank you very much for visiting our hotel.We are very pleased to hear that you were satisfied with your stay.Your words of praise are very encouraging.We will continue to make every effort to meet your expectations.We sincerely look forward to serving you again.
by A verified traveler
Posted 10 Apr 2024
Easy to get to the hotel by taking their shuttle bus.
Comment from Hotel Management
11 Apr 2024 by HOTEL MYSTAYS Haneda Frontdesk, Hotel Management
Thank you very much for visiting our hotel.We are pleased to hear that you are satisfied with the location of our hotel.We hope you will visit our hotel again when you come back to the area.We look forward to welcoming you again.
by A verified traveler
Posted 24 Mar 2024
Great place to stay near Haneda, only two stations away from terminal 3 plus less than 5 min of walk. Staff were super nice and helpful, and room was nice and well equipped. Definitely recommend.
Comment from Hotel Management
25 Mar 2024 by HOTEL MYSTAYS Haneda Reception, Hotel Management
Thank you very much for visiting our hotel.As you mentioned, our hotel is very well located, just a short distance from the airport and the nearest train station.Your words of praise are a source of encouragement to all our staff.We sincerely look forward to serving you again.
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
24 Mar 2024 by HOTEL MYSTAYS Haneda Frontdesk, Hotel Management
Thank you very much for visiting our hotel.We are very pleased to have received your high evaluation in the word of mouth.We hope you will choose our hotel for your next trip.We look forward to seeing you again.
by A verified traveler
Posted 17 Mar 2024
The security alarm that ran from 5am to 6.30am.
Comment from Hotel Management
17 Mar 2024 by HOTEL MYSTAYS Haneda Reception, Hotel Management
Thank you for choosing our hotel.However, we are very sorry for the inconvenience caused by the noise during your stay.We will make every effort to improve the situation to ensure that this does not happen again in the future.We sincerely look forward to serving you again.
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
11 Mar 2024 by ホテルマイステイズ羽田 フロント担当, Hotel Management
この度は当館をご利用頂きまして、誠にありがとうございました。ご滞在中は快適にお過ごし頂けておりましたら幸いです。お客様のまたのご利用を心よりお待ち申し上げております。
by A verified traveler
Posted 28 Feb 2024
Some of the staff were a little unwelcoming. Everything else was okay.
Comment from Hotel Management
3 Mar 2024 by HOTEL MYSTAYS Haneda Reception, Hotel Management
Thank you very much for visiting our hotel.However, we are sorry to hear that some of our staff members may have caused you some discomfort.We will make every effort to improve our services to avoid such incidents in the future.We sincerely look forward to serving you again.
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
3 Mar 2024 by HOTEL MYSTAYS Haneda Reception, Hotel Management
Thank you very much for visiting our hotel.We are very pleased to receive your high evaluation in the review.We hope you will visit our hotel again when you come back to the neighborhood.We look forward to welcoming you again.
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
24 Mar 2024 by ホテルマイステイズ羽田 フロント担当, Hotel Management
この度は当館をご利用頂きまして、誠にありがとうございました。ご滞在中は快適にお過ごし頂けておりましたら幸いです。またのご利用をスタッフ一同心よりお待ち申し上げております。
by A verified traveler
Posted 8 Feb 2024
Staff were extremely helpful, service excellent. Though breakfast catered to Japanese guests, as westerners we found enough choice to enjoy a good breakfast. Shuttle service to airport on time and efficient. Room cleaning excellent! We highly recommend this hotel.
Comment from Hotel Management
16 Feb 2024 by HOTEL MYSTAYS Haneda Reception, Hotel Management
Thank you very much for visiting our hotel.All of our staff is very pleased with the many compliments you have expressed to us.We will continue to make every effort to meet your expectations.We look forward to serving you again.
