Ratings based on 984 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 20 Mar 2024
The minute you pull up from the doorman, the lobby greeters the desk, the front desk desk, and especially the concierge provides amazing top-notch service
The staff members are second to none
by A verified traveler
Posted 19 Mar 2024
We just finished our 4 night stay here (family of 4) and loved everything about this hotel. The amenities are outstanding and the staff were exceptionally polite, helpful and professional. There is a subway station directly below the hotel providing easy train access to all the sights around the city and the hotel is in a wonderful area. We highly recommend this beautiful hotel.
by A verified traveler from Highlands
Posted 18 Mar 2024
by A verified traveler from Las Vegas
Posted 17 Mar 2024
I’d like to take the moment and apply the Concierge team
They go above and beyond, and is a true asset to your brand
by A verified traveler
Posted 13 Mar 2024
Excellent
by A verified traveler
Posted 9 Mar 2024
The hotel was wonderful nice and very clean. However there was not a sign to place on the door to reject room cleaning. They showed up in the evening once while I was out to dinner and I entered my room and they were in there cleaning when I didn’t need it nor want it. I asked for them to stop, and that I thanked them and said it was not needed. They came another time and I just let them as they are very persistent. I know why now. Because they charge for it. I didn’t need room cleaning the whole entire time. I am eco friendly. When I checked out I was charged two times for it even the time that I actually rejected them and told them not to continue. I needed an extension cord for my firestick and I was loaned one which was great. I love the shower and the bathtub and the view. 2 of the the 3 nights that I was there there was thumping/banging from the room above me about 1am one night and 10:30pm the other night. Overall my stay was great. I do wish there was an option to decline room cleaning, there was only a sign to request room cleaning, which I never put out so they should never have entered.
by A verified traveler
Posted 4 Mar 2024
The hotel is very clean and the staff is very friendly. Highly recommended hotel in Tokyo!
by A verified traveler from Seal Beach
Posted 26 Feb 2024
Beautiful hotel in a quiet part of the city. Nice, spacious rooms. Excellent service, great pool.
by A verified traveler
Posted 20 Feb 2024
by A verified traveler from Saint Albans
Posted 21 Jan 2024
My stay at Capitol was all around excellent! The staff is ultra accommodating, the dining options are of high quality, it’s quiet, very clean and service is impeccable. It will be my go to for travel to Tokyo going forward. Thank you, Capitol Tokyu 🙏