Ratings based on 2,896 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from KAILUA KONA
Posted 27 Mar 2024
Great hotel near a large train station. Lots of shopping and entertainment nearby. The staff was excellent
by A verified traveler
Posted 26 Mar 2024
There are pros and cons to this property. It was the first hotel we stayed at when we arrived in Japan. As a first hotel, it was very convenient. Right across the road from the subway. And surrounded by restaurants and stores and amenities. Really easy as a launching point to other areas in Tokyo. For that reason, I loved it. However, the room was very dated, and not as clean as I would prefer and I didn’t find the staff warm or helpful. And the room was small and super hot with no ability to cool it off. If you choose this hotel, it will be for location, location, location.
by A verified traveler
Posted 26 Mar 2024
There should be cold air for A/C during all seasons, being in a room at a constant 24-25 degrees Celsius was uncomfortable and there was no way to cool the room down
by A verified traveler from Honolulu
Posted 24 Mar 2024
They have a laundry facility for guests to use. They also have a courier service to send your boxes/luggage to the airport which is very convenient.
by A verified traveler
Posted 23 Mar 2024
It’s our first time to visit Tokyo. The whole city left us so many good memories include your hotel. Yes, we will come again.
A Canadian family
by A verified traveler
Posted 23 Mar 2024
The rooms were shabby. The lining of the blackout drapes was peeling off in numerous spots, so that the sun was shining in first thing in the morning. Additionally, the air conditioning did not work in our room and in the two adjacent rooms. When we asked the front desk about it they told us to read the instructions. We found a housekeeping person who showed us how it is supposed to work - but, once again, it did not work in our room and in the two adjacent rooms.
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 17 Mar 2024
We really like the view and location!
by A verified traveler from Boynton Beach
Posted 16 Mar 2024
While train station is near, not much else is near the hotel. Hotel has limited shopping available.
by A verified traveler
Posted 16 Mar 2024
Easy to get around from this hotel. Conveniently located across from the train station