Ratings based on 1,201 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
This is the place to stay when you’re heading back home because the airport limousine departs from the hotel and makes it super convenient to get to the airport without worrying about your luggages. Room was spacious and clean, but wish they update their bathroom.
by A verified traveler
Posted 16 Apr 2024
It’s always a great place to stay. Close to every where and away from the crowds
by A verified traveler
Posted 16 Apr 2024
Property was good staff was excellent. Close to train station and restaurants.
by A verified traveler
Posted 15 Apr 2024
great location. nice and clean, helpful and friendly staff.
by A verified traveler
Posted 14 Apr 2024
The location is great because it’s not right up against the hustle and bustle of Shinjuku night life but close enough that eateries and bars are a short walk. The staff were very friendly and helpful. A beautiful park is only 700m walk too!
by A verified traveler
Posted 14 Apr 2024
We loved The Keio Plaza. From the moment we drove up bellman were taking our luggage and handing it off to the next person. We were at the check in before we knew it. All staff dressed in crisp clean uniforms. Gorgeous! Our room has a normal size as to Canadian standards. Very quiet. Super clean. Anything we needed they were there. The concierge was so helpful with maps and information. We loved it. Highly recommend! We will be back!!
by A verified traveler
Posted 11 Apr 2024
Great hotel staff friendly, knowledgeable and always helpful. Would recommend to the most picky people.
by A verified traveler from Laurelon
Posted 10 Apr 2024
Nice
by A verified traveler
Posted 10 Apr 2024
This hotel is located at a convenient location. It’s about 10 mins walk to the Shinjuku station, and 3 mins walk to the closest convenient store/drug store. It’s also one of the pick up spot for the airport coach bus. All the front desk staffs are very professional and helpful. The room we stay was very spacious and clean. We wanted to try their tempura restaurant and teppenyaki restaurant, but unfortunately they were fully booked during our stay. We ended up having dinners ar their Japanese restaurant at 2nd floor, food was good and staffs were super friendly. We really like their bakery store, we bought dessert there every night. We will definitely go back to this hotel when we go back to Tokyo.
by A verified traveler
Posted 10 Apr 2024
Rooms are good size. Bathroom area split up into 3 sections - would prefer 1 big bathroom. Premier Grand upgrade did not all complimentary bar charges that those who booked it normally get. That was annoying. Love the views from 47th floor
