- Disliked: Cleanliness, staff & service
1) Check-in: No porter service was offered to assist us in taking our luggages to the room. 2) Housekeeping: The trash bin was not emptied or cleared on some days. We stayed there for 6 nights. Inconsistent service. 3) Bathroom: The shelves are filthy with stains. I had to clean them with bacterial wipes. I am largely disappointed with the hotel in Tokyo. I chose the hotel because I had an amazing stay experience when in Osaka in May 2019. It was a huge contrast between Osaka and Tokyo. The hotel staff was warm and approachable in Osaka whereas the feel of Tokyo was cold and unwelcoming. The hotel is rather old.