Ratings based on 984 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from DAYTON
Posted 27 Mar 2024
Excellent location for shopping and dining.
by A verified traveler
Posted 27 Mar 2024
Beautiful garden
by A verified traveler
Posted 25 Mar 2024
Very nice, great restaurants
by A verified traveler from Los Angeles
Posted 25 Mar 2024
The location is near 3 trains, gorgeous grounds, multiple great restaurants and buffet dining overlooking garden. Fitness center is adequate better thsn most hotels, pool was closed. Reception and cleaning staff are top notch. Amenities j clude bathrobe, cotton robe, PJs, toothbrush, razor, facial cleanser and moisturizer, special long wash cloth, fluffy towels and amazingly confortable bed. I requested down pillows, otherwise their nirmal ones are too hard for my neck. The whole place is so quiet. Overall Tokyo is a quiet city considering the millions who live here. Rarely hear a horn or ambulance. I loved this hotel so much I decided to return 3 weeks from now, when my tour ends. You wont be disappointed. I stayed i. The queen bed Shin Edo room, view of the garden.
by A verified traveler
Posted 24 Mar 2024
We found the resturants to be nice but way too expensive.
by A verified traveler from Honolulu
Posted 24 Mar 2024
The New Otani Hotel complex itself is a large property with more than one hotel tower. Our stay in the Main building was pleasant. The staff is well suited to help tourists. The room was nice and had lots of space. There was no “VIP access” benefits as touted by Expedia nor the hotel, and, the hotel did not honor our affinity membership with New Otani due to the member number not being “in their system” despite me showing the digital card to them. The Tokyo metro is a five minute or so walk from the hotel, which is good since the surrounding area of the hotel seems to be mostly a commercial business office area, with very limited restaurants, shops or other visitor amenities. The sheer number of guests shows some strain on the staff. For example, they “lost” a reservation we made for one of the restaurants on property, and the male host at the restaurant was not at all friendly about it, which diminished any interest we had in dining in the hotel further. Overall the stay was pleasant, but the value received for the price paid could have been better.
by A verified traveler
Posted 24 Mar 2024
Stately, clean and accomodating.
by A verified traveler
Posted 21 Mar 2024
I like the location the most. And staff take care of you.
by A verified traveler
Posted 21 Mar 2024
The restaurants are pricey but the service and quality of the food are outstanding. The restaurants can be quite busy so make reservations. There are other restaurants and stores close to Akasaka-Mitsuke station. I recommend this property.
by A verified traveler
Posted 21 Mar 2024
The hotel is magnificent. The room was large and the bed was comfortable. The shower tub room was large and the Japanese toilet is great! The breakfast buffet was excellent with a view of a beautiful Japanese garden while the upstairs 40 th floor restaurant had views of Mt Fuji in the morning. We visited Shibuya area easily on the subway. The hotel is central to many sites in Tokyo. I would definitely recommend staying at this hotel.