Ratings based on 956 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
perfect location near HND.
by A verified traveler
Posted 12 Apr 2024
ありがとうございました。
by A verified traveler
Posted 10 Apr 2024
There was a foul smell in the bathroom
Comment from Hotel Management
10 Apr 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.
by A verified traveler
Posted 9 Apr 2024
Near airport
Comment from Hotel Management
10 Apr 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.
by A verified traveler
Posted 8 Apr 2024
I loved the room but it needs more cleaning as I found used old room slippers but overall we loved the surroundings, free transport to the airport, spacious elevator. I will book again.
Comment from Hotel Management
9 Apr 2024 by Hotel JAL City Haneda Tokyo Front Desk, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.
by A verified traveler
Posted 6 Apr 2024
Perfect location for an overnight layover in Tokyo. Convenient airport shuttle bus.
Comment from Hotel Management
9 Apr 2024 by Hotel JAL City Haneda Tokyo Front Desk, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.
by A verified traveler
Posted 6 Apr 2024
The Hotel is very new and clean!
The breakfast was very delicious!
Comment from Hotel Management
6 Apr 2024 by Hotel Jal City Haneda Tokyo Front reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.
by A verified traveler
Posted 2 Apr 2024
Really easy to get to Haneda airport from this airport, loved their bus service.
Comment from Hotel Management
3 Apr 2024 by Front Reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.
by A verified traveler
Posted 2 Apr 2024
Room was small but perfectly designed to maximize the space. Very modern with technology to increase comfort. Staff at all levels of the hotel were great and very accommodating.
Comment from Hotel Management
2 Apr 2024 by Front Reception, Hotel JAL City Haneda Tokyo, Hotel Management
Thank you for choosing Hotel JAL City Haneda Tokyo.We would also like to thank you for taking your valuable time to post your review.All of our staff are happy to receive your compliments.We will use your feedback as an encouragement to improve our services so that you will be more satisfied.If you have the opportunity, please use our hotel again.We look forward to seeing you again soon.Hotel JAL City Haneda TokyoReception staff
by A verified traveler
Posted 1 Apr 2024
This is the “cheat code” for a long layover at Haneda airport-get a room not too far with a free shuttle service and a nice restaurant if you don’t want to wander the streets or jump on the monorail or subway into Tokyo proper.
Comment from Hotel Management
2 Apr 2024 by Front Reception, Hotel JAL City Haneda Tokyo, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
