Ratings based on 943 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
The staff were highly accommodating, and the gardens between the hotels were extremely well kept and very beautiful. With close proximity to Shinagawa station it made travel throughout the city and out of the city very easy. We will definitely stay at the Grand Prince again!
by A verified traveler from Kenmore
Posted 15 Apr 2024
by A verified traveler
Posted 11 Apr 2024
The garden area was amazing.
by A verified traveler
Posted 9 Apr 2024
It was a lovely stay at the hotel. We stayed 1 night and loved the staff and service. The garden was so zen and it was very nicely decorated for Cherry Blossoms.
by A verified traveler
Posted 8 Apr 2024
The Garden is amazing
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 8 Apr 2024
Very nice place to stay...
by A verified traveler from Glen Haven
Posted 5 Apr 2024
The Gardens were exquisite and we happened to catch the cherry blossoms in full bloom. At night there are lights to enhance the experience of the gardens. Fantastic.
by A verified traveler from Santa Fe
Posted 4 Apr 2024
Very nice hotel, easily walkable to Shinagawa station, helpful staff. Beautiful garden in back with yoga on Sunday morning. Quiet and a large room. We liked the lounge access for tea, snacks, drinks and breakfast. Close (walkable) to good restaurants (especially the chicken place ) but you need reservations on weekends which we forgot to do so instead we ate on site at the French (continental) restaurant which was casual, fast, tasty food, service and well priced. We would definitely return to this hotel even though it was expensive but maybe less so if you make reservations in advance.
by A verified traveler
Posted 4 Apr 2024
The amenities in the room were good. A brush, toothbrush with toothpaste, 2 bath salt, wash cloth, shampoo, conditioner and body wash. Slippers and bathrobe also but I didn’t know the bathrobe was in the drawer so I didn’t use it.
