Ratings based on 381 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Feb 2024
Business district but close to ginza
Comment from Hotel Management
10 Mar 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Min, Thank you for choosing Four Seasons Hotel Tokyo at Marunouchi, and for taking the time to leave a review. We are happy to hear that our location near Ginza was convenient for you! We hope to welcome you back again.Warm regards, Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 22 Feb 2024
The service was impeccable...perfect in every way. Location is great, very close to Tokyo Station. The rooms are very good, although not quite up to the standard of what I would consider 5 Star. We were very happy with our stay, and I would probably give 5 stars if the price wasn't quite as high. You are paying for the Four Seasons name, and there are other 5 Star hotels in Tokyo that are not only a better value, but a better overall experience.
Thank you to the staff, who could not have been more welcoming, more accommodating, and more helpful during our stay. Well done.
Comment from Hotel Management
26 Feb 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Brandon,Thank you for taking the time to share your feedback following your recent stay at Four Seasons Hotel Tokyo at Marunouchi. We are delighted to hear that you found our service impeccable and our location convenient for your needs.While we are pleased that you enjoyed your overall stay, we regret to learn that you found our room standards slightly below your expectations for a five-star experience. We will review your comments with our team to continuously improve the quality of our accommodations.Once again, thank you for choosing to stay with us and for recognizing the efforts of our dedicated staff. We look forward to welcoming you back again soon. Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 10 Feb 2024
Very comfortable bed and good room accommodation
Comment from Hotel Management
14 Feb 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Galit, Thank you for choosing Four Seasons Hotel Tokyo at Marunouchi, I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.Warm regards,Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Christopher, Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi. Also, thank you very much for taking the time out of your busy schedule to leave a review on Google. We're looking forward to your next visit. Warm regards,Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
5 Jan 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Ognian,I hope this message finds you well. I am Jens Wycisk, the General Manager of Four Seasons Hotel Tokyo at Marunouchi. First and foremost, thank you for taking the time to share your feedback regarding your recent stay with us.\I want to express my apologies for any shortcomings you experienced during your time at our hotel. Our primary goal is to provide an exceptional and memorable experience for all our guests, and it appears that we fell short of meeting your expectations on this occasion.If you have any additional details or specific concerns you would like to share, please feel free to contact our Guest Relations team. We hope to thoroughly address any issues and regain your confidence in our service.Once again, thank you for your feedback. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
5 Jan 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Jack, Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi this time, and for leaving a lovely review. We hope to welcome you back soon. Warm regards, Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Lovely
Posted 28 Dec 2023 on HotelsAmazing stay with my family. Roomy and clean and the service was top notch. Would stay again.
Comment from Hotel Management
29 Dec 2023 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear David,Thank you so much for taking the time to share your feedback about your recent stay. I am thrilled to hear that you and your family had an amazing experience with us.We look forward to the opportunity of welcoming you and your family back to our boutique hotel in the heart of Tokyo. If there's anything specific you would like during your next visit, please feel free to let us know in advance so that we can make your stay even more special.Once again, thank you for choosing to stay with us.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 25 Dec 2023 on Orbitz
Comment from Hotel Management
29 Dec 2023 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Elisabetta, Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi. Also, thank you very much for taking the time out of your busy schedule to leave a kind review. We look forward to having you again, and wishing you a lovely holiday season. Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 6 Nov 2023
Great location, friendly staff and terrific service
Comment from Hotel Management
10 Nov 2023 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Marwan,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Four Seasons Hotel Tokyo at Marunouchi. I am thrilled to hear that you enjoyed our great location, friendly staff, and terrific service.Our team works hard to create a warm and welcoming atmosphere for our guests, and it's always rewarding to hear when we've succeeded in making a positive impression. I will be sure to pass along your compliments to our dedicated staff members who contributed to making your stay memorable.Thank you again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon. Should you have any special requests or preferences for your next stay, please don't hesitate to reach out to us directly.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler from CLIFTON
Posted 11 Sep 2023
Comment from Hotel Management
29 Sep 2023 by Jens Wycisk, General Manager, Hotel Management
Hi Niyazi, Thank you for staying at Four Seasons Hotel Tokyo at Marunouchi. Thrilled to see your shining rating. Hope to welcome you again soon. Warm regards,
