Ratings based on 871 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Excellent facility with great staff.
by A verified traveler
Posted 22 Mar 2024
Excellent room and metro accessible
by A verified traveler
Posted 22 Mar 2024
Very beautiful rooms and impeccable service. Subway station a very short walk from the hotel.
by A verified traveler
Posted 17 Mar 2024
Very upscale and clean, super helpful and respectful staff… beyond expectations!!! Loved our stay!!!
by A verified traveler
Posted 25 Feb 2024
by A verified traveler from New York
Posted 25 Jan 2024
Quite old property
Comment from Hotel Management
26 Jan 2024 by Conrad Tokyo , Hotel Management
Dear JOEL、New York,Thank you so much for taking the time to leave us a review - every review is very valuable.We are sorry to hear that our service and facilities did not meet your expectation. Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.We will do our utmost to improve our customer service and only hope that we will have another opportunity to restore your faith in our hotel.
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
26 Mar 2024 by Conrad Tokyo, Hotel Management
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Conrad Tokyo, Hotel Management
Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Tokyo.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The team and I look forward to welcoming you back for another memorable stay at Conrad Tokyo.
by A verified traveler
CONRAD STANDARDS!
Posted 10 Jan 2024 on HotelsThis is my second time coming to this hotel. I love the ambiance and the room sizes. The staff are very welcoming and respectful.
Comment from Hotel Management
25 Jan 2024 by Conrad Tokyo, Hotel Management
Dear KHALIFA,Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Tokyo.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide even better hospitality.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.
by A verified traveler
Posted 26 Dec 2023
Superb service and cleaniness
Comment from Hotel Management
4 Jan 2024 by Conrad Tokyo, Hotel Management
Dear PUI Shan,Thank you for staying at Conrad Tokyo and writing us valuable feedback.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
