Ratings based on 956 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Pleasant, attentive staff in an excellent location.
by A verified traveler from Medina
Posted 14 Apr 2024
Great overall.
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 11 Apr 2024
Great hotel. Perfect location with plenty of dining options and close to train station. The staff were friendly and helpful and the room was very comfortable. We even had a view of Mount Fuji!
by A verified traveler
Posted 3 Apr 2024
Aside from sorting out that the lobby is on the 20th floor, which surprised us, we liked everything about this hotel. They are very obliging. The hotel is modern and has lots of amenities.
by A verified traveler from Gaithersburg
Posted 2 Apr 2024
Great hotel, convenient location, close to Shinjuku Station and around many restaurants and shops. Our stay had a lot of rain, and the hotel provides umbrellas for guests. You can also rent one from 7-11, very convenient. Hotel room is very decent size and the bed is very comfortable. Room is clean and staff are very friendly. We took the airport limousine to the hotel, it has a stop in front of the hotel. However it took almost 2 hours to get to the hotel because it was Friday evening and the traffic was bad. If you don’t have a lot of luggage, taking the metro would be faster.
by A verified traveler from Woodland Hills
Posted 1 Apr 2024
Nice hotel in central area. Excellent breakfast.
by A verified traveler
Posted 30 Mar 2024
Hotel is beautiful, the staff very kind, the breakfast was excellent
by A verified traveler
Posted 29 Mar 2024
Local and western food nearby, close to station and mall
by A verified traveler from Gaithersburg
Posted 29 Mar 2024
Hotel is clean and in a very convenient location. Very short walk to Shinjuku station and around so many restaurants and shopping. Hotel provides umbrella for rainy days. We took the airport limousine bus to the hotel, but since it was Friday afternoon, it took 2 hours to get to the hotel due to traffic. If you have less luggage maybe quicker to take metro. Staff are super friendly.
