Ratings based on 957 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
For the price, minimal bar service (which closed at 9pm) was disappointing. The room was a little old-fashioned, but had everything we needed, plus a very comfortable bed and powerful shower, I also liked the water filter available on each floor Apparently they stopped the concierge service, but gave me some sites for restaurant options. At least this hotel told us to ask the front desk if we needed help, the one in Kanazawa point blank refused to help book a restaurant in any way!
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 19 Apr 2024
The location was great!
by A verified traveler
Posted 18 Apr 2024
Great accommodations.
by A verified traveler
Posted 16 Apr 2024
Pleasant, attentive staff in an excellent location.
by A verified traveler from Medina
Posted 14 Apr 2024
Great overall.
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 11 Apr 2024
Great hotel. Perfect location with plenty of dining options and close to train station. The staff were friendly and helpful and the room was very comfortable. We even had a view of Mount Fuji!
by A verified traveler
Posted 3 Apr 2024
Aside from sorting out that the lobby is on the 20th floor, which surprised us, we liked everything about this hotel. They are very obliging. The hotel is modern and has lots of amenities.
by A verified traveler from Gaithersburg
Posted 2 Apr 2024
Great hotel, convenient location, close to Shinjuku Station and around many restaurants and shops. Our stay had a lot of rain, and the hotel provides umbrellas for guests. You can also rent one from 7-11, very convenient. Hotel room is very decent size and the bed is very comfortable. Room is clean and staff are very friendly. We took the airport limousine to the hotel, it has a stop in front of the hotel. However it took almost 2 hours to get to the hotel because it was Friday evening and the traffic was bad. If you don’t have a lot of luggage, taking the metro would be faster.
