Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Voorhees Township
Posted 23 Mar 2024
It is the center of Ikebukuro, Tokyo. The train station is nearby, cute little shops, and convenient stores. The only issue I had was the airflow. Although, it had AC control, it felt stuffy and humid
Comment from Hotel Management
23 Mar 2024 by Receptionist shimojima, Hotel Management
Thank you very much for staying at APA Hotel Sugamo Ekimae.As our customers have said, our hotel is in a great location, just a 2-minute walk from JR Sugamo Station, and the surrounding environment is very fulfilling.However, we apologize for the inconvenience caused regarding the air conditioning equipment.All rooms have air conditioning, but the heating and cooling are centrally managed, so it is not possible to switch between cooling and heating in each room.We apologize for the inconvenience, but please note that we are changing all at once depending on the season.Reception Shimojima
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Receptionist Shibasaki, Hotel Management
Thank you for staying at APA Hotel SUGAMO-EKIMAE.All the staff are very happy to hear that you were satisfied with your stay at our hotel.We will continue to improve our services to satisfy our customers, so please use our hotel again.We are looking forward to seeing you again.
by A verified traveler
Posted 17 Mar 2024
This was a great hotel. It was beautiful, comfortable and the staff were great. Tell the staff to keep doing their best!
Comment from Hotel Management
17 Mar 2024 by Koizumi / Receptionist, Hotel Management
We are very happy to receive your compliments. In the future, all of our staff will continue to work hard to operate the hotel even better so that our guests can have a comfortable stay.looking forward to seeing you coming again.
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
15 Mar 2024 by 前台工作人员 吉泽, Hotel Management
非常感谢您入住 APA Hotel Sugamo Ekimae。我们很高兴您对我们酒店的住宿感到满意。我们将继续努力提升酒店品质,让顾客选择我们。我们期待再次见到您。
by A verified traveler
Posted 12 Mar 2024
Amazing
Comment from Hotel Management
12 Mar 2024 by Shi, Hotel Management
Thank you very much for staying at APA Hotel Sugamo Ekimae.Thank you again for taking time out of your busy schedule to write a review of our hotel.We will continue to do our best to be the hotel of choice for our guests, valuing all the compliments you have given us.We all look forward to seeing you again soon.
by A verified traveler
Posted 4 Mar 2024
Stains on the walls. Shower curtain stinks.
Comment from Hotel Management
4 Mar 2024 by Receptionist/Shibasaki, Hotel Management
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are very happy to hear that you were satisfied with your stay at our hotel.We will continue to make efforts to improve our services to satisfy our guests, and we hope you will visit our hotel again.We look forward to welcoming you again.
by A verified traveler from Mississauga
Posted 3 Mar 2024
Hot spring is quite nice.
Comment from Hotel Management
3 Mar 2024 by Koizumi / Receptionist, Hotel Management
Thank you for your stay.We are very pleased to hear your compliments about our large bathroom.We look forward to welcoming you again.
by A verified traveler
Posted 23 Feb 2024
Very convenient to public transport, and lots of dining options around. Staff are very efficient. Rooms and facilities are very neat. I just hope APA hotels and resorts will allow guests with tattoos to use public bath in the future.
Comment from Hotel Management
24 Feb 2024 by Receptionist / Nakada, Hotel Management
Thank you very much for staying with us this time.Our hotel is located a 2-minute walk from JR Sugamo Station, and there are many restaurants in the area. It is very accessible, so if you have a chance to come to the Sugamo area again, we hope you will stay with us.Also, guests with tattoos can bathe if they use tattoo stickers. Stickers are available at the front desk, so please come to the front desk.We look forward to seeing our guests again.
by A verified traveler
Posted 4 Feb 2024
Love this place. Stay every year when visiting family. Inexpensive, quiet and close to transportation, shops and restaurants. Rooms are small however, so I always book a double for some extra space. Rooms are cleaned every day unlike the US hotels and they do a great job. Rooms are full of amenities and the WiFi is great.
Comment from Hotel Management
5 Feb 2024 by Yoshizawa / Receptionist, Hotel Management
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are very happy that you enjoyed your stay at our hotel. As you mentioned in your post, there is a shopping street in Sugamo near our hotel, and you can feel free to use it during your stay.We also have good access to major stations in Tokyo, so please use our hotel again when you come to Sugamo.Thank you very much for your valuable feedback. We look forward to seeing you again.
by A verified traveler
Posted 28 Jan 2024
Good location
Comment from Hotel Management
31 Jan 2024 by Receptionist Goto, Hotel Management
Thank you for staying at APA Hotel Sugamo Ekimae.Thank you for your review. We will continue to strive to improve our services to satisfy our guests, and we hope you will visit us when you come to Sugamo.We look forward to welcoming you again.