Ratings based on 962 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
My experience overall was very pleasing! However, the room I booked and paid for online was unfortunately not up to standard. I booked a Junior Suite to celebrate and spoil my partner for their birthday. The absolute selling point for me and the whole reason I booked that room was the retracting glass doors separating the bathroom from the bedroom which allowed us to watch TV/movies while enjoying the spa bath and then secondly, the room rate worked with my budget. I was very excited to surprise my partner with this only to find on arriving to our room that one of the glass doors was completely unusable having broken away from the track sliding device and not able to be moved at all. I rang reception straight away who had a maintenance person at the room within 10mins.
The man was very polite and pleasant and understood immediately what was wrong. I asked if the hotel could possibly move the door just so we could see and watch the TV we would be happy with that but he explained it was too dangerous to even attempt. So I asked if we could be moved to another room with working glass doors. He said he would need to speak with his duty manager and returned within 5 minutes to advise us we had been assigned to a new, bigger suite. Wow!! Absolutely stunning room with superb views from every window! And the bathroom had a bigger spa bath with its own TV on the wall.
Thank you Hilton Sydney, we appreciate your excellent customer care and service.
Comment from Hotel Management
15 Apr 2024 by Von, Hotel Management
Dear JuanitaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We take on board and greatly appreciate your detailed comments and pleased to see that our team actioned your requests efficiently and to your ultimate satisfaction. Rest assured that your comments have been shared with our operational leadership team for their review and attention, particularly the suite glass doors.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 13 Apr 2024
It was close to where. I wanted. To go
Comment from Hotel Management
15 Apr 2024 by Von, Hotel Management
Dear JoanneMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate the very positive rating and hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler from Middle Park
Posted 11 Apr 2024
Well located for attractions, especially the museum for the Ramses 11 exhibition and good public transport options.
In house Glass Brasseire good but not open Monday nights. Not many decent dining options close by. We did find Bambini in Elizabeth Street which was good. The concierge couldn't help with this. The hotel itself was very comfortable.
Comment from Hotel Management
12 Apr 2024 by Von, Hotel Management
Dear AnitaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate the detailed feedback, mostly positive, which will be shared with our team.You will be pleased to know that Glass Brasserie will open on Mondays from 29 April and anticipate that this will make a positive addition to our dining options.Thanks again for your input, and we hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 10 Apr 2024
by A verified traveler from Terre Haute
Posted 9 Apr 2024
Staff was superb very helpful and friendly. Hotel is right in the middle of downtown with tons of shopping and good eats. Easy access to public transportation.
The only negative, the amenity list shows laundry facilities and laundry service available. We stayed here between two extended cruises and being able to wash our clothes while at the hotel was extremely important. After checking in we found there were no laundry facilities available. They only offered laundry service. (Pay by the piece). We had to rent a car and drive to a laundromat.
Comment from Hotel Management
10 Apr 2024 by Von, Hotel Management
Dear CherylMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive and detailed feedback, which will be shared with our teams.Our apologies for the inconvenience about the laundry. Whilst we do offer a laundry service, this is processed by the hotel.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 7 Apr 2024
Bathroom needs to be bigger
Comment from Hotel Management
8 Apr 2024 by Von, Hotel Management
Dear SimunMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your feedback is very important to us and we take on board your comments. Thank you, also, for your positive rating, which is much appreciated.We hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 6 Apr 2024
The Hilton is a central, convenient and accessible to all of Sydney's major drawcards. A smooth operator.
I loved the breakfast buffet which was great value, and the staff were always warm and attentive.
I was disappointed with my television which had a problem with its reception/sound/connection. I reported this the first day and the attendant at reception said it would be fixed but it wasn't, so my viewing of morning and evening news was interrupted by poor quality viewing.
Comment from Hotel Management
8 Apr 2024 by Von, Hotel Management
Dear DanielaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive and detailed feedback, which will be shared with our teams. Our apologies, however, for the poor TV connection. We are very sorry that this disrupted your viewing. Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 27 Mar 2024
The concierge asked if we would stay in a noisy room.He then offered us a free breakfast.
Comment from Hotel Management
2 Apr 2024 by Von, Hotel Management
Dear GraemeMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your feedback is very important to us and will be shared with our operational leadership team for further review and action. Thanks again for your valuable input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 26 Mar 2024
Good
Comment from Hotel Management
27 Mar 2024 by Von, Hotel Management
Dear TonyMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate the positive feedback and hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
by A verified traveler
Posted 25 Mar 2024
It was extremely clean with an outstanding team of employees
Comment from Hotel Management
25 Mar 2024 by Von, Hotel Management
Dear RandallMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback, particularly about our cleanliness and staff, and will certainly share your kind words with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office
