Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Have stayed here a few times and it’s always good. We were given a room this time with a broken blind and they switched us rooms straight away with no hassle. The only thing I noticed was the standard of housekeeping. The rooms seem like they were rushed through with not enough towels, beds made sloppy and not restocking bathroom supplies adequately. Is saying that though we called for more towels and supplies and they were bought up with no hassle and very quick.
by A verified traveler
Posted 14 Apr 2024
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by A verified traveler
Posted 12 Apr 2024
H
by A verified traveler
Posted 11 Apr 2024
Nice property.
Good location.
by A verified traveler
Posted 5 Apr 2024
It was very convenient and the food options were great
by A verified traveler
Posted 24 Mar 2024
by A verified traveler
Posted 18 Mar 2024
The service at the front desk was amazing. Room upgrade was exceptional. Overall, it was an amazing, luxurious experience! Thank you so much
by A verified traveler
Posted 10 Mar 2024
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Comment from Hotel Management
16 Mar 2024 by Georges Matar , Assistant Front Office Manager , Hotel Management
Dear PeterThank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.
by A verified traveler
Posted 9 Mar 2024
We had the best stay for our 10 year anniversary. Merry made check in a breeze and even gave us a very generous room upgrade which made the night even more special. Thank you Merry & the team at the Star for giving two very tired parents a night to remember!
Comment from Hotel Management
16 Mar 2024 by Georges Matar , Assistant Front Office Manager , Hotel Management
Dear Hollie,Thank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.
by A verified traveler
Posted 8 Mar 2024
