Ratings based on 968 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
The service at the front desk was amazing. Room upgrade was exceptional. Overall, it was an amazing, luxurious experience! Thank you so much
by A verified traveler
Posted 10 Mar 2024
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Comment from Hotel Management
16 Mar 2024 by Georges Matar , Assistant Front Office Manager , Hotel Management
Dear PeterThank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.
by A verified traveler
Posted 9 Mar 2024
We had the best stay for our 10 year anniversary. Merry made check in a breeze and even gave us a very generous room upgrade which made the night even more special. Thank you Merry & the team at the Star for giving two very tired parents a night to remember!
Comment from Hotel Management
16 Mar 2024 by Georges Matar , Assistant Front Office Manager , Hotel Management
Dear Hollie,Thank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.
by A verified traveler
Posted 8 Mar 2024
by A verified traveler
Posted 1 Mar 2024
Great location and lovely spacious rooms.
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
16 Mar 2024 by Georges Matar , Assistant Front Office Manager , Hotel Management
Dear John,Thank you for taking the time and provide a 5-star review.We are delighted to hear about your wonderful experience with us and appreciate your team recognition for their hard work. Your feedback will be pass to the team.Looking forward to seeing you in the near future
by A verified traveler
Posted 11 Feb 2024
Large comfy beds ensure a great night sleep! Service staff are brilliant and attentive to guests needs.
by A verified traveler
Posted 10 Feb 2024
Hotel was average. Shower head broke during our stay and they did attend to it swiftly.
by A verified traveler
Posted 7 Feb 2024
by A verified traveler
Posted 6 Feb 2024
check in staff amazing great fantastic harbour view great weekend