Ratings based on 938 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2024
Very excellent stay center like a peaceful home
Comment from Hotel Management
28 Mar 2024 by 신라스테이 제주, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. Shilla Stay
by A verified traveler
Posted 23 Jan 2024
The location was good. But the staff not very helpful and uninterested. i left my adaptor with all the USBs plugged in and asked my hotel in Seoul to help me check if housekeeping has seen it. The first thing they said to the Seoul hotel was that they haven't had any foreign guests staying with them for a while. What nonsense is this? This is not true at all. I saw so many Mainland Chinese and Singaporean guests! How can they not even know this? So my seoul hotel advised that I try calling them myself. I had to use google translate and played it over the speaker. The staff who answered my call said they have the adapter with all the USBs plugged in, but it would take 7 to 10 working days to send them to Seoul. Hello? Yes the weather was bad but 7-10 days. Anyway, it was rather painful talking this way, so I put down the phone. Then the next day, I got a friend in Jeju to help. My Korean friend told me the hotel would send the item to her in Jeju and she would send to me in Singapore because GUESS WHAT? The hotel said they don't post things overseas - not even if the guests pay for it? WHAT? Hello? This is the first time i heard of something like this. ZERO Customer service, or do they still think they don't have overseas guests.
Also, the wallpaper/paint in my room had bubbles underneath and quite a lot of it was like that> i should have taken a photo.
Disappointing. Are you like the equivalent of Hotel 81 in Singapore?
by A verified traveler
Posted 5 Jan 2024 on Hotels
by A verified traveler
Posted 5 Jan 2024 on Hotels
by A verified traveler
Posted 28 Dec 2023 on Hotels
by A verified traveler
Posted 13 Dec 2023 on Hotels
by A verified traveler
Posted 11 Dec 2023 on Hotels
by A verified traveler
Posted 9 Dec 2023 on Hotels
by A verified traveler
Posted 7 Dec 2023
Stayed 3 nights and had a wonderful experience. Many restaurants within walking distance. The front desk was very responsive and helpful locating attractions. The breakfast was well worth the extra cost. I would highly recommend this property.
by A verified traveler
Posted 4 Dec 2023 on Hotels
