Ratings based on 350 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lexington
Posted 15 Apr 2024
Strange property. Staff was fine and the place was clean. However, prospective guests should understand that it caters to a clientele that differs from the average motel/hotel occupant. On our floor we smelled cigarette smoke, despite signs saying the building is a nonsmoking facility. Since there are cooking facilities in the rooms, cooking odors were also fairly strong in the hallway. There was a group on men having a sort of tailgate party in the back of a pickup truck in the parking lot. Latin music could be heard from time to time, including for a short time around 3 a.m. We wouldn’t have let the high ranking we saw on Expedia influence us to choose this Candlewood facility if we had understood that it has more of a residential character, rather than being a regular hotel/motel.
Comment from Hotel Management
15 Apr 2024 by Candlewood Suites Team , Hotel Management
Dear Charles, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
by A verified traveler
Posted 7 Apr 2024
I like it but i wish they have ice maker
Comment from Hotel Management
8 Apr 2024 by Candlewood Suites Team , Hotel Management
Dear Audra, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
by A verified traveler
Posted 9 Mar 2024
Very welcoming and supportive and very clean
Comment from Hotel Management
10 Mar 2024 by Candlewood Suites Team , Hotel Management
Dear Tarek, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
by A verified traveler from Ashburn
Posted 25 Sep 2023
Next to Walmart and restaurants.
Comment from Hotel Management
25 Sep 2023 by Candlewood Suites Team , Hotel Management
Dear Isaac, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
by A verified traveler
Posted 21 Aug 2023 on Hotels
Attended Washington Commanders Training Camp and this hotel was close by and inexpensive. The hotel had a kitchen, complete with cooktop, microwave, full fridge, dishwasher, comfortable queen bed and large bathroom. This hotel doesn't have a pool but does have fitness room and small store to purchase items to be cooked or snacks.
Comment from Hotel Management
22 Aug 2023 by Candlewood Suites Team , Hotel Management
Dear Howard, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
by A verified traveler
Posted 2 Aug 2023 on Hotels
Comment from Hotel Management
3 Aug 2023 by Candlewood Sterling , Hotel Management
Dear Willie, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
by A verified traveler
Posted 2 Aug 2023
Outdated but in the middle of a heavy industrial area. Room was musty smelling and hallways were too.
Comment from Hotel Management
2 Aug 2023 by Candlewood Sterling , Hotel Management
Dear Patrick, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
by A verified traveler
Posted 2 Jul 2023
Front desk people very nice and awesome
Comment from Hotel Management
3 Jul 2023 by Candlewood Sterling , Hotel Management
Dear Jorge, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
by A verified traveler
Check in nightmare
Posted 25 Jun 2023 on HotelsFront desk person was an absolute nightmare. I had a picture of my Id and my physical credit card he gave us a hard time like we were criminals. It was me my 7 year old and my wife what a shame.
Comment from Hotel Management
25 Jun 2023 by Candlewood Sterling , Hotel Management
Dear Mohsin, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
by A verified traveler
Posted 25 Jun 2023
Overall appearance was run down and had a damp smell within the room and hallways. Our ac unit broke during the night.
Comment from Hotel Management
26 Jun 2023 by Candlewood Sterling , Hotel Management
Dear Mike, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team
