Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Really enjoyed our stay, including the fantastic breakfasts.
by A verified traveler
Posted 30 Mar 2024
The self check-in and check-out could use some improvement
Comment from Hotel Management
1 Apr 2024 by RS, Hotel Management
Thank you for staying at Swissotel The Stamford.We do hope that you had an enjoyable stay with us. We appreciate your feedback on our self check in system, and as our guest stay experience is important to us, we have shared this with the team for their review.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
by A verified traveler
Posted 28 Mar 2024
Nice breakfast buffets
Comment from Hotel Management
1 Apr 2024 by RS, Hotel Management
Thank you for staying at Swissotel The Stamford.We are pleased that you enjoyed our breakfast buffet, and we do hope that you were able to join us at our various outlets.Thank you for sharing this with us, and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by RS, Hotel Management
Thank you for choosing Swissotel The Stamford and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
by A verified traveler
Posted 14 Mar 2024
Great staff and service. Very impressed by the professionalism of all the staff we encountered during our stay. Highly recommend.
Comment from Hotel Management
15 Mar 2024 by RS, Hotel Management
Thank you for staying with us at Swissotel The Stamford.We are delighted to read that our colleagues were professional and provided you with great service. Thank you for sharing this with us, and rest assured, we have shared this with the teams.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
by A verified traveler from Port Coquitlam
Posted 28 Feb 2024
The habour views were spectacular from my room. You can't beat the location connected to a large mall and MRT. It provided the perfect location after our Asia cruise. We also enjoyed the hot tubs and steam room which were complimentary in the spa.
Comment from Hotel Management
1 Mar 2024 by RS, Hotel Management
Thank you for choosing Swissotel The Stamford.We are pleased that you found the view from your room and the location of the hotel to your liking. We are happy that you enjoyed the use of our spa as well.We do look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
by A verified traveler
Posted 14 Feb 2024
Great location! Friendly service.
Comment from Hotel Management
16 Feb 2024 by RS, Hotel Management
Thank you for choosing Swissotel The Stamford.We are delighted that you found the location of the hotel to your liking and we are pleased that our teams provided friendly service.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
by A verified traveler
Posted 9 Feb 2024
Hotel room w/ nice view being tallest building in Singapore. Supposedly luxury hotel but bathroom toilet not impressive just looking like one in budget hotels, telephone operator not sure if rectangular box beside refrigerator might be a wine cooler but said it was not in use(so I don’t understand why leave it there?), perhaps old batteries in tv remote caused tv not to respond quickly. Most importantly, Hotel staff need to be more polite, helpful(including especially the suited usher guy in Stamford Brasserie last Feb 3 happy hour time), & improve their service. Delays at check-in w/ self-service machine, staff slow to assist & wasn’t able to allow at 1pm & we were told to come back at 3pm & after we did our request to be put on a room higher than the 36th level(out of more than a thousand room 70 story Hotel) was denied outright.
Comment from Hotel Management
9 Feb 2024 by RS, Hotel Management
Thank you for choosing Swissotel The Stamford.We are saddened to read about your stay experience with us. As this is not the level of service that we expect from our teams, we have shared this with them for their immediate review and improvement.We appreciate the time taken to share this with us, as we can only improve from feedback such as this.Warm regards,Robert StrasserHotel Manager
by A verified traveler
Posted 7 Feb 2024
This is a great hotel in many aspects, I would give it a 5/5 except the pillows are incredibly uncomfortable which made it hard to sleep and at the end of the day that's the most important thing.
Comment from Hotel Management
8 Feb 2024 by RS, Hotel Management
Thank you for choosing Swissotel The Stamford.We are pleased that you found many great aspects of the hotel, however we are saddened to read about the pillow comfort. Should we have the privilege of welcoming you back, please do let us know your pillow preference, and we will do our utmost best to ensure that you get the pillow of your choice.Warm regards,Robert StrasserHotel Manager
