Ratings based on 24 Verified Reviews
5.0 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Mandarin Oriental rarely fails to deliver, nor does the Singapore branch. A great hotel with fantastic, dedicated and service minded staff. Enjoyable from beginning to end and highly recommended.
Comment from Hotel Management
23 Apr 2024 by Jill Goh, Hotel Management
Dear AriIt's fantastic to hear that Mandarin Oriental consistently meets your expectations, and we're delighted that our Singapore branch maintains that high standard. We greatly appreciate your kind words about our property, including our colleagues who constantly strive to provide excellent service. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 21 Apr 2024
One of the best hotels I have ever stayed due to their excellent service. From the check-in staff to front bell man to the restaurant staff, everyone was so accommodating and pleasant
Comment from Hotel Management
23 Apr 2024 by Jill Goh, Hotel Management
Dear SimonThank you for taking the time to share your experience at Mandarin Oriental, Singapore. We're thrilled to hear that your stay with us was among the best you've experienced. Thank you for appreciating the service rendered by our colleagues, who were accommodating and pleasant throughout your visit. Your kind words are greatly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 19 Apr 2024
location, is perfect. however there is large scale construction going on across the street. it was super noisy, at the pool
Comment from Hotel Management
23 Apr 2024 by Jill Goh, Hotel Management
Dear Mark-JosephWe're delighted you found our location perfect and convenient in the prime Marina Bay area, close to Singapore's popular landmarks, dining, and shopping destinations. We apologise for any inconvenience caused by the noise caused by the construction across the street. Your feedback is valuable to us, and although this is not within our jurisdiction as it is a government project, we will strive to work on other areas of our service to mitigate this inconvenience in the future. Thank you for your understanding, and we look forward to welcoming you back for an improved stay soon.Yours sincerelyJill GohGeneral Manager
by A verified traveler from Chicago
Posted 15 Mar 2024
This is really a business hotel suited for people coming in and out of Singapore for meetings or breakfast/lunch meetings. The hotel is generally fine but hasn’t been fully upgraded throughout and certainly parts of it feel dated or worn out. There was a damp smell coming from the area outside our room which needed to be dehumidified, and our room constantly felt “wet” while our kids room was much dryer. Service is good and there are 2-3 restaurants in the hotel which were generally empty (and we stayed while Taylor Swift was in town) but with decent food. Rooms are small but adequate. Hotel is located close to the Marina Bay Sands and the SunTec mall. There was a lot of construction going on outside and the immediate area is otherwise empty. About a 10-15 min drive to the malls in Orchard and anywhere else in the main southern part of Singapore you might want to go which is convenient. Overall the hotel is functional with good service but lacks energy and character, and I left feeling there was nothing memorable about my stay.
Comment from Hotel Management
2 Apr 2024 by Jill Goh, Hotel Management
Dear PiyushThank you for providing us with detailed feedback. We value your insights regarding our hotel and are pleased that you enjoyed the services offered and the location is convenient for your needs.We apologise for any inconvenience caused during your stay. Your feedback is invaluable to us, and we will take it into account as we work to enhance the overall guest experience.We hope to have the opportunity to welcome you back and to exceed your expectations in the future.Yours sincerelyJill GohGeneral Manager
by A verified traveler from San Juan
Posted 13 Mar 2024
Good
Comment from Hotel Management
23 Apr 2024 by Jill Goh, Hotel Management
Dear MHDYThank you for staying at Mandarin Oriental, Singapore and for sharing your feedback. We are delighted to know that you enjoyed your experience with us. We look forward to welcoming you back for another exceptional stay.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 9 Mar 2024
Overall service and hospitality was impeccable. We will be back in March 2025 and will definitely stay at another Mandarin Oriental
Comment from Hotel Management
12 Mar 2024 by Jill Goh, Hotel Management
Dear SeanThank you for taking the time to leave your feedback on your recent stay at Mandarin Oriental, Singapore. We are pleased to hear that our colleagues’ warm hospitality created an impeccable experience for you. We look forward to the opportunity of welcoming you for yet another exceptional stay.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 28 Jan 2024
Great room, very spacious, we got a sea view and did experience construction noises on the bay which is out of hotels control. Staff, space, room was 10/10 only had an issue with late night room service being basic and very regrettable. I get we ordered late but it was unpleasant. My only regret is we didn't try the hotels Japanese restaurant
Comment from Hotel Management
2 Feb 2024 by Jill Goh, Hotel Management
Dear RolaThank you for sharing your feedback with us. We're delighted to hear that you enjoyed the great room with its spaciousness and the beautiful sea view. We sincerely apologize for the dissatisfaction with the late-night room service, and we will certainly address this issue to ensure improvements in our services.Thank you once again for sharing your thoughts, and we hope to have the pleasure of welcoming you back soon for an even more enjoyable stay.Yours sincerelyJill GohGeneral Manager
by A verified traveler from lockport
Posted 27 Jan 2024
Pool area was great. Room was probably smallest out of all hotels we stayed in but all whats needed was provided except the hurdle to step over entrance to the bathroom was annoying and we kept tripping over it. Compared to other hotels the price was high. Has 6 elevators but had to wait the longest to actually get one and kept being an issie to operate. Overall average hotel and nothing wow except the price ;)
Comment from Hotel Management
2 Feb 2024 by Jill Goh, Hotel Management
Dear LauraThank you for taking the time to share your thoughts on your recent stay. We're pleased to hear that you enjoyed the pool area; however, we regret that certain aspects of your experience fell below expectations. We apologise for the inconvenience caused by the bathroom entrance design. Your feedback is valuable, and we will certainly consider it for future improvements.We appreciate your candid comments on the elevator experience and will address this matter to enhance our guests' efficiency and ease of use.Regarding the pricing, we understand your concern and continuously evaluate our offerings to ensure they align with the value we aim to provide. Therefore, we appreciate your feedback as it helps us strive for excellence. We hope to welcome you back in the future, providing an enhanced experience that exceeds your expectations.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 13 Jan 2024
The breakfast options are fabulous
by A verified traveler
Posted 11 Jan 2024
Outstanding hotel. Lovely pool. Breakfast second to none. In-house dinning options excellent, but expensive. Great cheaper dinning options available in the immediate vicinity. Short stroll from major attractions. Very enjoyable stay.
Comment from Hotel Management
16 Jan 2024 by Jill Goh, General Manager, Hotel Management
Dear DavidThank you for taking the time to write us a review on Expedia. We are pleased to hear that you had a lovely stay with us. We are also glad to know that you appreciated our beautiful swimming pool, sumptuous breakfast offerings, as well as our ideal location in the heart of the iconic Marina Bay.We understand your concern regarding the prices of our dining offers and would like to assure you that our Food & Beverage team will take your feedback into consideration.We hope to have an opportunity to welcome you back for another wonderful experience.Yours sincerelyJill GohGeneral Manager
