Ratings based on 691 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Great location for buses to the CBD. Friendly and helpful staff.
Comment from Hotel Management
16 Apr 2024 by elma, Hotel Management
Dear Michael,Thank you for taking the time to share your experience with us! We're thrilled to know that you found our location convenient for accessing buses to the city center and that our staff were able to assist you during your stay. We strive to provide exceptional service to all our guests, and your kind words serve as encouragement for us to continue delivering memorable experiences. We look forward to welcoming you back on your next visit. Thank you for choosing us.Warm regards, Elma GregoriosGuest RelationsIbis Styles Singapore on MacPherson
by A verified traveler
Posted 13 Apr 2024
No concierge service?
Comment from Hotel Management
14 Apr 2024 by elma, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback with us. We appreciate your perspective on our hotel services.Regarding your comment about the absence of a concierge service, we apologize for any inconvenience this may have caused during your stay. While we have 24 hour concierge, our front desk team is always available to assist with any inquiries, recommendations, or arrangements you may need. Whether it's local attractions, dining recommendations, transportation assistance, or any other assistance, our team is here to ensure you have a seamless and enjoyable experience.We understand the importance of having personalized assistance available, and we're continuously looking for ways to enhance our guest services. Your feedback will certainly be taken into consideration as we strive to improve and meet the needs of our valued guests.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards, Elma GregoriosGuest RelationsIbis Styles Singapore on MacPherson
by A verified traveler from Leicester
Posted 4 Apr 2024
Too many groups of tourists. The pool is great but the rooms are basic and dated. The in room facilities is average. Wouldn’t recommend unless it’s a budget issue. The MRT is a taxi ride to Mattar station
Comment from Hotel Management
4 Apr 2024 by elma, Hotel Management
Dear Tejash,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and are grateful for the opportunity to address your concerns.We apologize for any inconvenience caused by the presence of multiple groups of tourists during your stay. Rest assured that we strive to provide convenience on every guest possible. We seek your understanding regarding in this area.While we are pleased to hear that you enjoyed our pool facilities, we regret that the rooms did not meet your expectations. We understand that proximity to public transportation is essential for our guests' convenience, and we apologize if the distance to Mattar station was not ideal for you. We will continue to explore options to improve accessibility and transportation arrangements for our guests.Your recommendation means a lot to us, and we are committed to addressing the areas of concern you've highlighted to ensure a more satisfying experience for our guests in the future.Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay.Warm regards,Elma Gregorios – elma.gregorios@accor.comGuest RelationsIbis Styles Singapore on MacPherson
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
14 Apr 2024 by elma, Hotel Management
Dear Brenda,Thank you for sharing your feedback with us. We truly value your input as it helps us to understand how we can better serve our guests.While we're glad to see that you had an overall positive experience during your stay, we also recognize that there may have been areas where we could have improved to earn that fifth star. Your satisfaction is our top priority, so if there are any specific aspects of your stay that you feel could have been better, we would greatly appreciate hearing more about it.Please feel free to reach out to us directly with any additional comments or suggestions you may have. Your insights are incredibly valuable to us as we strive to enhance the experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a seamless experience from start to finish.Warm regards, Elma GregoriosGuest RelationsIbis Styles Singapore on MacPherson
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by elma, Hotel Management
Dear Muhammad,It's fantastic to hear that you had such a positive experience during your stay! A perfect 5 out of 5 rating is truly commendable. If there's anything specific you would like to highlight please don’t hesitate to let us know. Your feedback helps us understand what guests value most, and ensures we continue to deliver outstanding experiences. If there's anything you want us to offer you or any future guests, we're here to assist. Thank you for sharing this wonderful feedback!Warm regards,Elma Gregorios – elma.gregorios@accor.comGuest RelationsIbis Styles Singapore on Macpherson
by A verified traveler from Hamilton
Posted 16 Mar 2024
Great staff wonderful location!!
Comment from Hotel Management
19 Mar 2024 by elma, Hotel Management
Dear Aruna,It's delightful to hear such positive feedback from you! A perfect rating is truly appreciated. We're thrilled that you had a great experience with our staff and enjoyed the wonderful location of our hotel. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities. If you have any further feedback or requests, we're here to assist you on your future plans. Thank you for sharing this fantastic review!Warm regards,Elma Gregorios – elma.gregorios@accor.comGuest RelationsIbis Styles Singapore on Macpherson
by A verified traveler
Posted 25 Feb 2024
Nothing special.
Comment from Hotel Management
25 Feb 2024 by Elma, Hotel Management
Dear Masashi,Thank you for taking the time to share your feedback with us. We value all comments as they help us in our continuous efforts to improve our services.We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific concerns so we can address them accordingly.At Ibis Styles Singapore, we strive to provide each guest with a memorable and enjoyable stay, and we regret if we fell short during your visit.We would love to have another opportunity to exceed your expectations during a future stay with us. Please do not hesitate to reach out to us directly if there's anything we can do to make your next stay more special.Warm regards, Elma GregoriosGuest RelationsIbis Styles Singapore on Macpherson
by A verified traveler
Posted 5 Feb 2024
Friendly and accommodating specially the Filipino staff.
Comment from Hotel Management
18 Feb 2024 by Elma, Hotel Management
Dear Antonio Gonzales,Thank you for your kind words! We're thrilled to hear that you found our staff, especially our Filipino team members, to be friendly and accommodating. Providing excellent service to our guests is our top priority, and we're glad that we’ve made your stay a positive experience. We look forward to welcoming you back again soon!Warm regards,Elma Gregorios Guest Relations AgentIbis Styles Singapore on Macpherson
by A verified traveler
Posted 4 Feb 2024
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Comment from Hotel Management
18 Feb 2024 by Elma, Hotel Management
Dear Sze Man,Thank you for your positive review! If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon! Thank you very much!Warm regards,Elma GregoriosGuest Relations AgentIbis Styles Singapore on Macpherson
by A verified traveler
Posted 24 Jan 2024 on Hotels
Just DO NOT stay here
Comment from Hotel Management
18 Feb 2024 by Elma, Hotel Management
Dear Anonymous,We're deeply sorry to hear about your negative experience. Your feedback is important to us, and we would like to understand more about what happened during your stay. Please reach out to us directly so we can address your concerns and make things right. Thank you for bringing this to our attention. Hope to hear from you soon.Best regards,Elma GregoriosGuest Relations AgentIbis Styles Singapore on Macpherson
