Ratings based on 896 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from La Crescenta
Posted 15 Apr 2024
I have been staying at this property for more than 8 years. Great staff, wonderful food, clean and amazing views of the Bund. Highly recommended.
Comment from Hotel Management
16 Apr 2024 by Mark Kirk General Manager, Hotel Management
Dear Jilbert, thank you for the lovely review and for your loyalty to the hotel for the past 8 years. Highly appreciate your recommendation.
by A verified traveler
Posted 1 Apr 2024
Staff was very friendly and attentive. Room was vey large, clean and comfortable
Comment from Hotel Management
2 Apr 2024 by Mark Kirk General Manager, Hotel Management
Dear Tanya, thank you for the excellent review. Delighted you enjoyed your stay and hopefully you return.
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Mark Kirk General Manager, Hotel Management
Dear Moses, thank you for the good rating from your last stay, hopefully you will return.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Mark Kirk General Manager, Hotel Management
Dear Wachiravit, I am delighted to see you had a great stay and hopefully you will return.
by A verified traveler
Posted 25 Jan 2024
Overall a beautiful property, after so many years away because of COVID, nice to return,
I could have done without the sour-faced lobby security guard in the suit staring everyone down as they walked through the lobby. It's a hotel, not a jewelry store with the crown jewels on display!
Comment from Hotel Management
25 Jan 2024 by Mark Kirk General Manager, Hotel Management
Dear John, I am delighted you enjoyed your stay during your return visit to Shanghai. I will have a chat with my security team as we do provide them with lots of training to be friendly, hopefully you return and see the difference.
by A verified traveler
Posted 14 Jan 2024
Breakfast was great, staff was extremely helpful. Very clean and writhin walking distance. There is always a taxi outside. And there wasent a language barrier problem.
Comment from Hotel Management
19 Jan 2024 by Mark Kirk General Manager, Hotel Management
Dear Michael, thank you for staying with us and sharing your feedback. I am delighted you enjoyed your stay and highlighted the breakfast as well as the communication which is too areas the team has been focusing on recently.
by A verified traveler
Posted 1 Dec 2023
Superb hotel, first class service and facilities - views across Shanghai are stunning
Comment from Hotel Management
19 Jan 2024 by Mark Kirk General Manager, Hotel Management
Dear David, Thanks for the lovely review, I am delighted you enjoyed the amazing views we have from the hotel.
by A verified traveler
Posted 6 Nov 2023
I had specially booked a room on the club level because I wanted to use the beautiful club lounge. Unfortunately, this was not available as it was exclusive to the government. There was no information about this in advance, so I booked and paid for something I couldn't use.
The sauna area is getting on in years and not in the condition you would expect in a hotel of this class. The relax loungers in the sauna area were the most uncomfortable loungers I have ever lain on. Club lounge and spa were the two main reasons for booking at the hotel, unfortunately unsatisfactory. The massage in the spa area was excellent.
by A verified traveler
Posted 1 Nov 2023 on Hotels
Staff are friendly although there were some double standards;
by A verified traveler from Krizevci
Posted 16 Oct 2023
Everything was excellent, but not many people know english….
