Ratings based on 1,356 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Great service!
by A verified traveler
Posted 15 Apr 2024
Excellent location!!
by A verified traveler
Posted 14 Apr 2024
Emma at front desk was the best!
by A verified traveler
Posted 14 Apr 2024
The staff was attentive and considerate. Will stay here again.
by A verified traveler
Posted 12 Apr 2024
Beautiful inside and out. Staff goes above and beyond 10/10 would stay again
by A verified traveler
Posted 9 Apr 2024
by A verified traveler from Austin
Posted 8 Apr 2024
I’ve stayed at the Lotte at last 4 times and this will probably the last. While the staff was friendly, there are several issues with the property:
1) VIP access was not honored, except that I did receive a bottle of wine. This perk needs to be changed for those of us who have no desire to drink alone in our rooms, or drink at all for that matter.
2) There is not enough light in the room (artificial) so you can’t even think of working in the evening. There is a desk but it’s pointless because you can’t see anything.
3) I informed the front desk when I checked in that I was VIP Expedia and they said sorry we have no upgrades, which is completely fine and is clearly stated on the website. She said the hotel was booked. I then asked if I could have club access as I had had every other time I have stayed there and she said no.
4) I came to Seoul for business and needed a lobby to congregate with colleagues. How there is a lobby with nowhere to sit is unclear. The lobby is majestic but not one seat anywhere? This pushes you to go the the cafe/bar, which is OK but there was music every night which meant you could not have a space to congregate where you could have conversations.
I stayed a hotel in Busan several days before (also owned by Lotte) and this was not the case at all. Lobby was stunning and one could meet and sit there.
In sum, Lotte Hotel Seoul was a disappointment this time.
by A verified traveler
Posted 7 Apr 2024
Amazing hotel definitely recommend it is at the center of everything. Great service and luxurious
by A verified traveler
Posted 6 Apr 2024
Excellent
by A verified traveler from Waxhaw
Posted 6 Apr 2024
Checking in was very easy and accomodative. We arrived early for our stay and they gave us early check-in. Staff is very friendly and helpful. Only issue was towels were not provided for one night after all towels were removed.
