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Reviews

3.6 / 5Good
940 reviews

Amenities

  • Free WiFi
  • Restaurant
  • Breakfast Available
  • Business Services

Map

What's nearby

  • Popular Location
    Sakaimachi Street
    4 min walk
  • Popular Location
    Otaru Canal
    6 min walk
  • Popular Location
    Otaru City General Museum Ungakan
    7 min walk
  • Airport
    Sapporo (OKD-Okadama)
    34 min drive

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Book online or call:

1 800 1 114 2468
  • Semi double room, (Main building), Smoking (Bed width 120 cm)

    Room Amenities

    • Sleeps 3
    More details
  • Semi double room, (Main building), Non-Smoking (Bed width 120 cm)

    Room Amenities

    • Sleeps 3
    More details
  • Semi double room, (Annex building), Smoking (Bed width 120 cm)

    Room Amenities

    • Sleeps 3
    More details
  • Semi double room, (Annex building), Non-Smoking (Bed width 120cm)

    Room Amenities

    • Sleeps 3
    More details
  • Twin Room, (main building), Smoking (Bed Width 100 cm)

    Room Amenities

    • Sleeps 4
    More details
  • Twin Room, (main building), Non-Smoking (Bed Width 100 cm)

    Room Amenities

    • Sleeps 4
    More details
  • Twin Room, Smoking, Annex Building (Bed Width 120 cm)

    Room Amenities

    • Sleeps 4
    More details
  • Twin Room, Non Smoking, Annex Building (Bed Width 120 cm)

    Room Amenities

    • Sleeps 4
    More details
  • Double Room, (main building), Smoking (Bed width 140 cm)

    Room Amenities

    • Sleeps 3
    More details
  • Double Room, (main building), Non-Smoking (Bed width 140 cm)

    Room Amenities

    • Sleeps 3
    More details
  • Triple Room, Smoking (Main Building) (Bed width 100cm)

    Room Amenities

    • Sleeps 8
    More details
  • Triple Room, Non-Smoking (Main Building) (Bed width 100cm)

    Room Amenities

    • Sleeps 8
    More details
  • Triple Room, (Annex building), Smoking (Bed Width 100cm)

    Room Amenities

    • Sleeps 6
    More details
  • Triple Room, (Annex building), Non-Smoking (Bed Width 100 cm)

    Room Amenities

    • Sleeps 6
    More details
  • Japanese Tatami room, (main building), Smoking (Futon Width 100 cm)

    Room Amenities

    • Sleeps 8
    More details
  • Japanese Tatami room, (main building), Non-Smoking (Futon Width 100 cm)

    Room Amenities

    • Sleeps 8
    More details
  • Japanese Tatami room, (Annex building), Smoking (Bed Width 100 cm)

    Room Amenities

    • Sleeps 4
    More details
  • Japanese Tatami room, (Annex building), Non-Smoking (Futon Width 100 cm)

    Room Amenities

    • Sleeps 4
    More details
  • Shared Dormitory, Non Smoking (Bed Width 120 cm)

    Room Amenities

    • Sleeps 1
    More details
  • Dormitory Room Only For Woman, Non-Smoking (Bed Width 120 cm)

    Room Amenities

    • Sleeps 1
    More details
  • Two Bunk Beds in Mixed Dormitory Room, Non Smoking

    Room Amenities

    • Sleeps 2
    More details

About this area

Otaru

Located in Otaru, OTARU GREEN HOTEL is in the city centre and near a train station. Otaru Canal and Suitengu are local landmarks, and some of the area's attractions include Otaru Aquarium and Otaru Kihinkan. Yamamoto Sightseeing Orchard and Yoichi Space Dome are also worth visiting. Our guests appreciate the hotel's location for the sightseeing.

Visit our Otaru travel guide
4.6/5 guest location rating

Guests like it for

  • Walkable (398 reviews)
  • Convenient (231 reviews)
  • Safe (167 reviews)
Popular Location

What's nearby

  • Sakaimachi Street - 4 min walk
  • Otaru Canal - 6 min walk
  • Otaru City General Museum Ungakan - 7 min walk
  • Suitengu - 15 min walk
  • Tomioka Catholic Church - 15 min walk

Getting around

  • Sapporo Inaho Station - 20 min drive
  • Sapporo (CTS-New Chitose) - 74 min drive

Restaurants

  • Where to eat
  • Gabbiano – Open daily.

About this property

OTARU GREEN HOTEL

3-star Otaru hotel in Shiribeshi, walk to Otaru Canal
A restaurant, self parking and coffee/tea in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 204 rooms offer in-room massages, hairdryers and desks.
OTARU GREEN HOTEL offers 204 forms of accommodation. Bathrooms include complimentary toiletries and a hairdryer. Housekeeping is offered on request and in-room massages can be requested.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Self parking: JPY 1000 per night
Limited parking spaces

Food and drink

Buffet breakfast available for a fee daily 6:00 AM–9:30 AM: JPY 1300 per person
1 restaurant
Coffee/tea in a common area

Family friendly

Dry-cleaning service
Laundry facilities

Conveniences

Lift
Vending machine

Guest services

24-hour front desk
Dry-cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage

Languages spoken

English
Japanese
Russian

Business services

Computer station

More

Smoke-free property

Room amenities

Bedroom

Linens

Bathroom

Free toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels

More

Desk
In-room massage

Policies

Check-in

Check-in between 3 PM - 5:00 AM
Late check-in subject to availability

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

  • If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation.
  • Additional fees apply to children 0-12 years old for breakfast. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Property payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 1300 per person (approximately)
  • Self-parking fee: JPY 1000 per night
  • Late check-out fee: JPY 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc.). Additionally, accommodation proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Property is also known as

  • OTARU GREEN HOTEL Hotel Otaru
  • Smile Hotel
  • THE GREEN OTARU
  • Smile Hotel Otaru
  • OTARU GREEN HOTEL Hotel
  • OTARU GREEN HOTEL Otaru
5 - Excellent
167
4 - Good
407
3 - Okay
255
2 - Mediocre
78
1 - Poor
33
3.5
Cleanliness
3.8
Service and Staff
3.4
Amenities
3.4
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service

hotel may consider to provide free parking. one more escalator is needed.

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Even though a little dated the room was really clean. Plenty of room for 4 people and bags, ski gear etc. Breakfast in the restaurant across the road was really, really good. Hotel is in a good location. Easy walk to the station, the canal area and restaurants nearby. Staff didn’t speak much English but seemed very friendly and were as helpful as they could be.

Stayed 3 nights in Dec 2019

3/5

  • Liked: Staff & service

Stayed 1 night in Nov 2019

3/5

  • Liked: Cleanliness

Stayed 1 night in Oct 2019

1/5

  • Disliked: Staff & service, property conditions & facilities, room comfort

Simply very bad hotel

This was my first night in Hokkaido and first stay in Smile hotel. Front desk gave me the impression of a bad mood. My room was ridiculous, there were a desk and chair but room was too small to sit in a chair. I won't stay in Smile hotel again unless there is no other choice.

Stayed 1 night in Oct 2019

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