Ratings based on 999 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 28 Feb 2024
Great stay!
by A verified traveler from Honolulu
Posted 21 Feb 2024
Not bad but not great. Tiny room & bathroom had a weird smell. Both my friend’s room & mine had it so maybe it’s a plumbing issue. WiFi connectivity issue. We reported it to front desk & thankfully, they provided a WiFi booster that worked fine. No daily cleaning (you can choose 1 day to receive it if you stay over 4 nights) but they still remove trash & replace towels daily.
by A verified traveler
Posted 27 Nov 2023
Walkable, close to train and subway station, and affordable
by A verified traveler from FAIRBANKS
Posted 24 Aug 2023 on Travelocity
The hotel was clean and in central location.
by A verified traveler
Posted 22 Aug 2023
The hotel is very aged and the room is very small and not comfortable.
by A verified traveler
Posted 6 Aug 2023
The first thing we noticed upon check in is that the space is too cramped and the facilities are really old. I even noticed that the headboard and table were quite dusty, and the carpeted floor near the door was not cleaned well. The worst in our experience was how you can smell cigarette smoke everywhere. It is the first smell upon entering the lobby, it is what you can smell in the elevator, most of the time it is the smell in the hallway, and at times, you can smell it in your room. We did not even have room cleaning or service for the price we paid. We'd say that this definitely is not worth the price. It is overpriced for what it can offer at most. You can get a lot of better deals and facilities for less than half of their price, and with room service, in other places nearby. But if you happen to need a place to stay but everywhere else is fully booked, then this can go as your last resort.
On the bright side, their staff are helpful and kind. They are attentive and would go the extra mile for your request. They also have a brochure with their facilities like laundry, and it also contains some helpful guides on what you need to do for the wifi, laundry, detergent, and the likes. Despite not having room service, they still provide new towels, tissue paper, toothbrush, and other stuff every day. The service of their staff is good, but it is the overall state of the hotel that needs improvement.
by A verified traveler from Vancouver
Posted 26 Mar 2023
Great place to stay 1 night to catch a morning flight
by A verified traveler
Posted 23 Mar 2023 on Travelocity
I came here for the snow festival for my honeymoon. I was super disappointed when I walked in the door, the photos online made it look way better than it really was. It was run down, cramped and dirty. the only good thing about the whole experience was the food in the restaurant.
by A verified traveler from APO
Posted 9 Feb 2023
The room I stayed in was not properly maintained at all. There are molds all over the rest room, they wrapped around the tub and all the way to the vanity's caulking. There were someone else's hair on the bed. I'm sure they arew not mine because they are very long. Additionally, the facility does not have a spa, which they advertised on their site.
