Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
It was a very nice hotel
by A verified traveler
Posted 29 Mar 2024
Inexpensive but high quality. Not far from airport. Hight level room can view city night. Wish it provides USB plug. Highly recommend.
by A verified traveler
Posted 27 Mar 2024
Nil
by A verified traveler
Posted 25 Mar 2024
Perfect location near the airport after a late arrival.
by A verified traveler
Posted 25 Feb 2024
Helpful staff
Comment from Hotel Management
10 Mar 2024 by ANA Crowne Plaza Chitose, Hotel Management
Dear Jirayu-sanThank you for coming to ANA Crowne Plaza Chitose.Thank you for taking time to fill in survey and we are pleased to hear that you are satisfied with our staff service.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.Kind regardsGuest Relations
by A verified traveler
Posted 23 Feb 2024
Comfy beds. Great breakfast buffet. Clean upscale facilities. Overall a very nice experience.
Comment from Hotel Management
10 Mar 2024 by ANA Crowne Plaza Chitose, Hotel Management
Dear Dana-sanThank you for coming to ANA Crowne Plaza Chitose.Thank you for taking time to fill in survey and we are pleased to hear that you are satisfied with our breakfast.We appreciate your satisfaction and I am very pleased.We will continue to promote better service in the future.We sincerely look forward to your next visit.Kind regardsGuest Relations
by A verified traveler
Posted 23 Feb 2024
Clean room service is very good
Comment from Hotel Management
5 Mar 2024 by ANA Crowne Plaza Chitose, Hotel Management
Dear Haesuk-sanThank you very much for staying at ANA Crowne Plaza Hotel.We appreciate you for choosing our hotel from among the hotels in Japan.We are also pleased to know, that you are satisfied with room condition and our staff service.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.Kind regardsGuest Relations
by A verified traveler
Posted 18 Feb 2024
Large room and super close to mall and train station. Would stay again for sure.
Comment from Hotel Management
10 Mar 2024 by ANA Crowne Plaza Chitose, Hotel Management
Dear Brandon-sanThank you for coming to ANA Crowne Plaza Chitose.In addition, thank you for your gratitude and appreciate this time.We will continue to pursue aiming for hotels that will be selected by many customers in the future.If there was something else that you experienced at our hotel, please feel free to contact us.We sincerely look forward to your visit.Best regardsGuest Relations
by A verified traveler
Posted 13 Feb 2024
This is advertised as an airport hotel but it is nearly impossible to get a taxi to the airport and they don’t have airport shuttle either. Staff was very unhelpful in helping us find get a taxi to airport. If you are transitting through Chitose and need a hotel you are better off booking the hotel that is right in airport.
Comment from Hotel Management
5 Mar 2024 by ANA Crowne Plaza Chitose, Hotel Management
Dear Cassie-sanThank you very much for staying at ANA Crowne Plaza Chitose.However, I apologize for any inconvenience caused by not only shuttle bus not operating, but also by shortage of taxis and not meeting your expectations.We will continue to devote our efforts to improving based on your opinion so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Kind regardsGuest Relations
by A verified traveler
Posted 12 Feb 2024
Although close to the airport, no shuttle service to the airport and not enough local taxis for early morning flights. Had to walk to train station in the snow to get to the airport.
Comment from Hotel Management
1 Mar 2024 by Guest Relations, Hotel Management
Dear Mr./Ms. Valued guest Thank you for staying at ANA Crowne Plaza Chitose.Also, we appreciate you sharing your opinion about stay.Thank you for taking time to fill in survey, your opinion is very important for further improvement of our service. We apologize for the inconvenience with our shuttle bus service suspension and not meeting your expectations during stay. We strive to make each stay as comfortable as possible, and we will use your comment in order to improve our service in future.If there was something else that you experienced at our hotel, please feel free to contact us.We are looking forward to your staying in future.Warm regardsANA Crowne Plaza ChitoseGuest Relations
