Santa Cruz hotel rooms a the Shangri-La Hotels and Resorts

"Can’t go wrong with a classic luxury! But you need to update hotel premises to 21st century 5-star luxury standard."

"Perfect distance from shopping across the street. "

"It was clean amd staff was very helpful "

"Overall a great stay."

"The staff is friendly"

"People are very helpful"

"Good"

"At the end of the 5 star hotel complex. This hotel is a 4 at best. Rooms are small but very clean. Pool area is very nice and staff are friendly and professional. Free Shuttle across the street to Newport Mall is a plus! Hotel is very popular and may take up to 30 minutes to check in or out. "

"Staff very friendly and polite. Great services"