Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
Was in walking distance to most places where I wanted to go and public transportation was nearby. I had a room with no window with an outside view. I would stay here again but away from the noisy kitchen.
Comment from Hotel Management
27 Mar 2024 by San Remo Hotel Management, Hotel Management
Dear Thomas,We're pleased to hear that our hotel's convenient location within walking distance to most places you wanted to visit, as well as its proximity to public transportation, met your needs. However, we apologize for any inconvenience caused by the noise from the kitchen during your stay. We appreciate your feedback and will take it into consideration to ensure a more comfortable experience for our guests in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future. If there's anything else we can do to enhance your stay next time, please let us know.Regards,San Remo Hotel Management
by A verified traveler
Posted 24 Mar 2024
Very affordable. lots of things to do in the area, and very close to fisherman's wharf
Comment from Hotel Management
27 Mar 2024 by San Remo Hotel Management, Hotel Management
Dear Mark,We're delighted to hear that you found our hotel very affordable and conveniently located near Fisherman's Wharf, with lots of activities to enjoy. Your satisfaction is important to us, and we're pleased you had a positive experience exploring the nearby attractions. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Regards,San Remo Hotel Management
by A verified traveler
Posted 10 Mar 2024
It’s affordable, clean, cute, and in an excellent area. It perfectly met my expectations and needs. I would definitely stay there again.
Comment from Hotel Management
12 Mar 2024 by San Remo Hotel Management, Hotel Management
Dear Lisa,We're thrilled to hear that our hotel perfectly met your expectations and needs during your stay! Providing clean, cute, and affordable accommodation in an excellent area is what we aim for, and we're delighted that we could deliver on all fronts. Your satisfaction is important to us, and we're grateful for your positive feedback. Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future!Regards,San Remo Hotel Management
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
22 Mar 2024 by San Remo Hotel Management, Hotel Management
Dear Vijay,Please accept our apologies for any inconvenience we have caused you. In cases like this, we want to hear directly from our customers and see where we failed to impress. Sincerely,San Remo Hotel Management
by A verified traveler
Posted 21 Feb 2024
The smell of the room was horrible and unbearable. I could not sleep in there and was forced to rent a room at a different motel. No refund was offered. I do not recommend this motel to anyone.one small window facing 3 inner walls and on other window ficing inside the hallway with other able to look into my room.
Comment from Hotel Management
23 Feb 2024 by San Remo Hotel Management, Hotel Management
Dear Aaron,We apologize for the unpleasant experience you encountered during your stay. Your feedback regarding the smell in the room and the lack of adequate ventilation is deeply concerning, and we are sorry for any inconvenience caused. We understand the importance of a comfortable environment for our guests and regret that we were unable to meet your expectations in this regard. We appreciate your feedback and will use it to improve our services.Sincerely,San Remo Hotel Management
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
20 Feb 2024 by San Remo Hotel Management, Hotel Management
Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the San Remo Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Remo Hotel hotel soon!Regards,San Remo Hotel Management
by A verified traveler
Posted 17 Feb 2024
Staff was extremely helpful and friendly
Comment from Hotel Management
20 Feb 2024 by San Remo Hotel Management, Hotel Management
Dear Jesus,Thank you for your kind words! We're delighted to hear that our staff provided you with exceptional service during your stay. Ensuring our guests feel welcome and supported is a top priority, and we're thrilled that our team members were able to assist you with a friendly and helpful attitude. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay with us!Regards,San Remo Hotel Management
by A verified traveler
Posted 15 Feb 2024
Nice little hotel
Comment from Hotel Management
19 Feb 2024 by San Remo Hotel Management, Hotel Management
Dear James,Thank you for your feedback! We're glad to hear that you enjoyed your stay at our hotel. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your positive comments. If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to reach out to our front desk team. We value your feedback and hope to have the opportunity to welcome you back in the future.Regards,San Remo Hotel Management
by A verified traveler
Posted 7 Feb 2024
Comment from Hotel Management
22 Mar 2024 by San Remo Hotel Management, Hotel Management
Dear Brian,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in San Remo Hotel many more times.Regards,San Remo Hotel Management
by A verified traveler
Posted 30 Jan 2024
Was a great stay! Only gave a 4 star due to some maintenance outside our room early in the morning. Wished they gave us a heads up. Lots to do around the area and its a 10 min walk to the wharf!
Comment from Hotel Management
1 Feb 2024 by San Remo Hotel Management, Hotel Management
Dear Alexis,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had a great stay and enjoyed the location. We apologize for any inconvenience caused by the early morning maintenance outside your room. Your feedback is valuable, and we'll undoubtedly review our communication procedures to ensure that guests are informed about potential disruptions. It's good to know that there were plenty of activities to enjoy in the surrounding area, and the proximity to the wharf was convenient for you.We appreciate your feedback and look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our hotel, and we appreciate your insights.Regards,San Remo Hotel Management