Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Competent, friendly, flexible staff
by A verified traveler
Posted 30 Mar 2024
The woman checking us in was very friendly and made our check in process quick and easy. The hotel was very clean and the location was only a few mins from the airport. Perfect place to stay the night before a very early morning flight. The front office was staffed at 4am also making check out also quick and easy!
The planes flying overhead are loud but that’s the price you pay staying so close to the airport- it didn’t bother us- but may bother some.
Comment from Hotel Management
1 Apr 2024 by Joyce, Hotel Management
Hi Jaci, thank you for the nice review. We try our best to make the guest stay as comfortable as possible except for the plane noise that is beyond our control.We hope to see you again on your next trip to SF.Best RegardsThe Regency Inn San Bruno
by A verified traveler
Posted 26 Mar 2024
Clean and comfortable
Comment from Hotel Management
1 Apr 2024 by Joyce, Hotel Management
Hi Allison,We are glad to hear that you had a comfortable stay.Please think of us on your next trip to SF.Best Regardsthe Regency Inn San Bruno
by A verified traveler
Posted 23 Mar 2024
Good value. Very close to the airport and has what you need for a quick night stay.
Comment from Hotel Management
1 Apr 2024 by Joyce, Hotel Management
Hi Madison,Thank you for staying with us. We hope to see you on your next trip to SF.Best RegardsThe Regency Inn San Bruno
by A verified traveler
Posted 19 Mar 2024
Nicely maintained property, with pretty good continental breakfast offerings. Comfortable, spacious room
Comment from Hotel Management
1 Apr 2024 by Joyce, Hotel Management
Hi Torben,I'm glad to hear you enjoyed your stay.We hope to see you again next time.Best RegardsThe Regency Inn San Bruno
by A verified traveler
Posted 13 Mar 2024
Desk clerk was very accommodating on the location of the room that I requested.
Comment from Hotel Management
16 Apr 2024 by Joyce, Hotel Management
Hi Maria,We always try to accommodate every guest request. We would like our guest stay as comfortable as possible.We hope to see you again next time.Best RegardsRegency Inn San Bruno
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
16 Apr 2024 by Joyce, Hotel Management
Hi Bestor,Thank you the good rating. We always see to it the guest stay is as comfortable as they expect it to be.We hope to see you again on your next visit to SF.Best regardsRegency INN San Bruno
by A verified traveler
Posted 18 Feb 2024
Nicely renovated,with large clean rooms. Friendly staff and an excellent breakfast. Mall and restaurants within a 10 minute walk. Free airport transfer is a reasonable 15 minute walk as well.
Comment from Hotel Management
27 Feb 2024 by Joyce, Hotel Management
We're glad you enjoyed your stay. Please think of us on your next trip.
by A verified traveler
Posted 16 Feb 2024
Pretty decent stay for a last minute solution, due to unforeseen circumstances. Average comfort and cleanliness, appreciated the extra blankets. Beware of unusually high pet fee, that was not mentioned at the check-in. When I later inquired, no valid explanation was provided as to why I wasn't informed of the pet fee when I reserved the room online or when I checked-in in person, but instead was charged to my card after I check-out and left the premises.
Comment from Hotel Management
27 Feb 2024 by Joyce, Hotel Management
Hi Chiara, we apologize for the miscommunication. Our website clearly explains the Pet policy. Also during check-in, a Welcome Guidelines is at the counter for guest to read before they sign the Registration on the machine next to it. Although a Hotel is Pet Friendly, a Pet Fee is usually charged when guest informs the Front Desk that they brought a pet.We hope to see you again, and please let us know that you brought a pet with you on your next stay.Have a great day.
by A verified traveler
Posted 13 Feb 2024
Everything
Comment from Hotel Management
27 Feb 2024 by Joyce, Hotel Management
We are happy to hear that you enjoyed your stay with us.We hope to see you again on your next trip to SF.Have a great Day !
