Ratings based on 485 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woodland Hills
Posted 5 Apr 2024
This is a great business hotel for a one or two nights day for work. Directly across the street from the shopping center, baking and Whole Foods.
by A verified traveler
Posted 1 Apr 2024
Pretty basic, but functional, with a great downtown location.
by A verified traveler
Posted 8 Mar 2024
The staff were super friendly, all we came into contact with at least. This is the first stay at a place where I didn't have to clean anything in room after arriving. Corners on all floors clean, baseboards clean, carpet really clean, could walk on it bare foot and feet stayed clean.) They fine tune cleaning; make that extra effort. I like this Inn a lot.
by A verified traveler from Orange Beach
Posted 8 Mar 2024
Decent place and convenient to get around downtown Redwood City. My biggest issue is with the beds. They are firm and they border on giving me a backache.
by A verified traveler
Posted 12 Feb 2024
My experience at Redwood Creek Inn left much to be desired. While I typically refrain from leaving negative reviews, this experience truly tested my patience. Initially, we encountered minor issues with the front desk during check-in, which I brushed off. However, the real frustration began when I received a call from the front desk at 11 pm, disturbing my rest. Expecting an emergency, I answered, only to be informed that my card had been accidentally charged twice. Exhausted and preparing for an early morning MRI, I politely requested to handle the matter in the morning. Instead, I was met with argumentation from the clerk, despite expressing my fatigue and urgency.
The next morning, my dismay continued when I found the shower in my room filled with human hair – a hygiene issue that left me feeling repulsed. Upon attempting to check out, I was met with further frustration as the same front desk employee, whom I can only describe as a "wise guy," insisted on asserting his perspective and dismissing my concerns.
In a world where customer service is paramount, I felt disregarded and overlooked as a consumer. While mistakes are inevitable in any business, the lack of effort to rectify the situation or provide satisfactory resolution was disappointing. As someone who values a seamless and comfortable stay when booking a hotel, this experience fell far short of expectations.
Comment from Hotel Management
13 Feb 2024 by Jay, Hotel Management
We deeply regret the inconvenience you experienced during your recent stay with us. Your feedback is invaluable to us as it helps us identify areas where we can improve our service.We want to acknowledge the conversation our manager had with a compassionate woman who was involved in the reservation process. Her efforts were aimed at resolving the issues and ensuring your satisfaction. However, we understand that despite these efforts, your dissatisfaction persists, and for that, we sincerely apologize.The late-night call concerning a billing error was an unfortunate mistake on our part, attributed to the oversight of a new team member who was eager to rectify the situation promptly. We recognize the disruption this caused to your stay and assure you that we are implementing measures to ensure such occurrences are minimized in the future, prioritizing the comfort and peace of mind of our guests.Additionally, we have addressed the concerns raised regarding the cleanliness of your shower with our housekeeping team. It is our commitment to uphold the highest standards of cleanliness throughout our establishment, and we are taking steps to ensure that these standards are consistently met.Your satisfaction is paramount to us, and we genuinely appreciate the opportunity to learn from your experience. Please do not hesitate to reach out to us directly to further discuss your concerns or to assist in making arrangements for your next stay. We are dedicated to regaining your trust and making your future visits with us truly enjoyable.
by A verified traveler
Posted 3 Feb 2024
Nice
by A verified traveler
Posted 13 Jan 2024
Nice
by A verified traveler from Lincoln
Posted 12 Jan 2024
by A verified traveler
Posted 23 Dec 2023 on Hotels
Bed was a little hard, there was a noisy neighbor that woke us up at 3AM, finally he quieted down after about an hour
Comment from Hotel Management
13 Feb 2024 by Jay, Hotel Management
Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us enhance the experiences of our guests.We apologize for any discomfort you experienced due to the firmness of the bed. Your comfort is important to us, and we will address this issue promptly to ensure a more restful stay for our future guests.Additionally, we apologize for the disturbance caused by the noisy neighbor during the early hours of the morning. We understand how disruptive such occurrences can be and will take measures to minimize the likelihood of similar disturbances in the future.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
by A verified traveler
Posted 2 Dec 2023
