Ratings based on 998 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2022
by A verified traveler
Posted 9 Dec 2022
Good service - too bad it is closing down
Comment from Hotel Management
10 Dec 2022 by Assistant General Manager , Hotel Management
Hello David, Thank you for taking the time to share your feedback. We value your loyalty and appreciate your comment regarding our services. Enjoy your travels to all your destinations this holiday season. Thank you once again for sharing our experience. We appreciate your business.
by A verified traveler
Posted 2 Dec 2022
by A verified traveler
Posted 21 Nov 2022
Tiny tv, only I chair, not good pillows, no soap, lotion , otherwise very functional , there were 2 people in room.
Comment from Hotel Management
26 Nov 2022 by Assistant General Manager , Hotel Management
Hello Patricia, Thank for taking the time to share your feedback. Please accept our sincerest apologies for any inconvenience you experienced during your stay. I will follow with housekeeping regarding the missing amenities inside the room. I appreciate your constructive feedback as we strive to improve the quality of our services. We hope you will give us the opportunity to better serve your needs on your next future stay with us. Thank you once again for sharing your experience. We appreciate your business.
by A verified traveler
Posted 17 Nov 2022
Didn’t like Parking Charge. They took it of which was nice.
Very friendly late night reception gentleman, excellent customer service. Room needs updating, paint & fix cabinet damage
Comment from Hotel Management
18 Nov 2022 by Assistant General Manager , Hotel Management
Hello Rosalie, Thank you for taking the time to share your feedback. I appreciate your wonderful comments regarding your interaction with me during your late night arrival. It's was a pleasure to meet your acquaintance. My apologies if the room provided was not up to your expectations. I appreciate your constructive feedback on what we can do to improve the quality of the room. Thank you once again for sharing your experience. Wishing you well on all your traveling destinations.
by A verified traveler
Posted 16 Nov 2022 on Hotels
Comment from Hotel Management
18 Nov 2022 by Assistant General Manager , Hotel Management
Hello Scott, Thank you for taking the time to share your feedback. We are disappointed to hear about your overall experience with our accommodation. Please accept our sincerest apologies for any inconvenience you experienced during your stay. We hope you you will give us the opportunity to better serve your needs on your next future travels back to San Francisco. Thank you once again for sharing your experience. We appreciate your business.
by A verified traveler
Posted 11 Nov 2022
by A verified traveler
Posted 6 Nov 2022
One cockroach and tons of gnats in the room. Mattress had seen better days. Asked for decaf and more tissues and they didn’t have any. Nice enough staff, but not nice facility.
Comment from Hotel Management
7 Nov 2022 by Chirell (RediResponse Specialist), Hotel Management
Dear Suellen,Thank you for the feedback about your recent stay at our hotel. We are sorry you had a less than satisfactory experience, prompting your 3/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. I was saddened to read that your stay fell short of your expectations due to the insects you described. Please know that we work with a National Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with usSincerely,
by A verified traveler
Posted 20 Oct 2022
We stayed here prior to our trip. Our vehicle is parked and hope it will be there when we get back! Front desk staff was very friendly and welcoming and the room was clean and the bed comfortable. The restaurant is open24/7so we had a very early breakfast before we left 5am, and it was cooked fresh and very good.
Comment from Hotel Management
21 Oct 2022 by Assistant General Manager , Hotel Management
Hello Laura, Thank you for taking the time to share your feedback. We are happy to hear about your experience with our accommodation and the quality of food you received at Leann's Cafe. I will share your comments with the rest of our staff. We hope you will continue to utilize our accommodation on all your future visits to San Francisco. Thank you once again for sharing your experience. We appreciate your business.
by A verified traveler
Posted 18 Oct 2022 on Hotels
Comment from Hotel Management
19 Oct 2022 by Assistant General Manager , Hotel Management
Hello Jesse, Thank you for taking the time to share your feedback. We are happy to hear about your overall experience with our accommodation. It's our intent to provide exceptional service at the best valued price. We hope you will continue to utilize our accommodation on all your future visits to San Francisco. Thank you once again for sharing your experience. We appreciate your business.