Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Rooms were small but location was convenient.
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Sara, Thank you for taking the time to comment on your stay at Grand Bay Hotel San Francisco. It is excellent to know you were pleased with the majority of your visit and loved our fantastic location. However, we are sorry for the disappointment with the size of your room. We appreciate your feedback, and we hope you will give us another opportunity the next time you are in the area.Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 8 Apr 2024
Lengthy checkin process. Additional nightly parking fee though no public parking option exists. Room a/c outdated and slow to respond. Upon check room was 75*, took over 90mins to cool down to 68*. Rundown finishes. 3 star amenities and location at 4 star price
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Meg, Thank you for taking the time to share your thoughts. We are glad you liked some aspects of your stay and our location, but we are sorry for not meeting some of your expectations and for any inconvenience caused due to the concerns you had with the air unit in your room. We appreciate you bringing this to our attention and will address this appropriately. We also regret the disappointment you had with the parking fees. We are grateful for your feedback and hope to have another opportunity to host you in the future.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 7 Apr 2024
The overall stay was great but the room itself wasn’t as clean. When we left for the day and came back the sheets weren’t changed from the night before. I like the hotel it was nice and the in room service was great.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Danielle, Thank you for taking the time to post your review. While we appreciate your kind remarks about our room service. and had a comfortable stay, we are sorry for not meeting some of your expectations and for the cleanliness issues you outlined. We have shared your comments with our housekeeping team to ensure we do not repeat these issues in the future. We are grateful for your business, and we hope to have another chance to restore your faith in us.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler from Redwood city
Posted 5 Apr 2024
Clean
Comment from Hotel Management
6 Apr 2024 by General Manager, Hotel Management
Dear Jose, Thank you for choosing to stay with us at Grand Bay Hotel San Francisco and for your excellent rating. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the area. Have a wonderful day, and travel safely.Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 2 Apr 2024
Wonderful safe location. Room was clean but bathroom tub was a bit old and felt gross. Overall a great stay
Comment from Hotel Management
3 Apr 2024 by General Manager, Hotel Management
Dear Michelle, Thank you for selecting Grand Bay Hotel San Francisco and for your kind rating. We are delighted to know that you loved our fantastic location along with the immaculate room. Having said that, we have taken additional note of your comments regarding the bathroom tub as we strive to improve our guest experience. We are grateful for your feedback and hope to see you again.Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 1 Apr 2024
Generally good hotel. Occupancy rate seemed to be low during my stay. What I didn't like is -- they charge 20$ amenities fee per night -- which is on top of what I paid in Expedia. This was totally unexpected, so I thought it was unfair.
Comment from Hotel Management
3 Apr 2024 by General Manager, Hotel Management
Dear Uttiya, Thank you for taking the time to share your thoughts. We hope you enjoyed many aspects of your stay, but we regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We are grateful for your patience and hope to have another opportunity to host you.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler
Posted 31 Mar 2024
Comfortable.
Comment from Hotel Management
1 Apr 2024 by General Manager, Hotel Management
Dear Xiaozhi, Thank you for choosing Grand Bay Hotel San Francisco and for your excellent rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 29 Mar 2024
We loved this hotel! It was clean and spacious. The shower pressure was amazing and the bed was so comfortable. This felt very high end with a great price-point. Would recommend and stay again.
Comment from Hotel Management
30 Mar 2024 by General Manager, Hotel Management
Dear Gabrielle, Thank you for choosing Grand Bay Hotel San Francisco and for your excellent rating. We are thrilled to read that you thoroughly enjoyed our immaculate and spacious accommodations with thoughtful in-room amenities and that you found us at an excellent value. We appreciate your recommendation to future travelers and we look forward to hosting you again.Safe and Happy Travels,Benjamin Duverge, General Manager
by A verified traveler
Posted 24 Mar 2024
Upon entering the room, I noticed that the bed did not have a sheet. Despite calling the front desk to request either a bed sheet or a room change, no action was taken to resolve the issue. This lack of attention to basic amenities greatly impacted my comfort during the stay.
Furthermore, the next morning, when I attempted to use the iron to press my shirt, I discovered that it was not functioning properly. This added inconvenience only compounded my dissatisfaction with the overall experience.
Comment from Hotel Management
26 Mar 2024 by General Manager, Hotel Management
Dear Alireza, Thank you for reviewing your recent experience at our hotel. Please accept our apologies for the issues you encountered with the room assigned to you and for the lack of attentiveness from our front desk associates. We have shared your comments with the appropriate teams to ensure a much better guest experience moving forward. We are grateful for your patience and hope to see you again to provide you with the hospitality for which we are known.Warmest regards,Benjamin Duverge,General Manager
by A verified traveler from Dallas
Posted 24 Mar 2024
This is a fantastic hotel with a fabulous staff. The bar has excellent drinks, and the restaurant has scrumptious food. The rooms are comfortable, and the beds are luxurious. This was my second time staying here, and I will definitely stay again if I get to go back.
Comment from Hotel Management
25 Mar 2024 by General Manager, Hotel Management
Dear Mischell, Thank you for being our guest once again and for the feedback. We are pleased to know you had a great time at our on-site restaurant and enjoyed the delicious food and drinks we serve. We are also glad to know that you were delighted with our devoted associates and comfortable accommodations. We are grateful for your comments and look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager
