Ratings based on 1,855 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
Property had no/ poor cell service in room and building
Comment from Hotel Management
28 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall. We apologize for the inconvenience you experienced with the cell service. We understand the importance of staying connected, and we will look into ways to improve this aspect of our service. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Mar 2024
Not what the description of the this property shows. 2 separate buildings and location is next to an abandoned warehouse and train tracks where many homeless roam. There was lists of damage to the property in and outside. Our room lock was broken
Comment from Hotel Management
28 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for the discrepancies in the property description and any inconvenience caused by the location and condition of our facilities. Your comments are important, and we will address them to ensure a better experience for our guests in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Mar 2024
My building are under construction,
Comment from Hotel Management
27 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We apologize for any inconvenience caused by the ongoing construction near your building. Please rest assured that we're working to minimize disruptions to our guests as much as possible. If there's anything we can do to enhance your stay or alleviate any inconveniences, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Mar 2024
Friendly, courteous
Comment from Hotel Management
28 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and courteous. We strive to provide excellent service to all our guests, and we appreciate your recognition of our efforts. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Mar 2024
Property is split in half, two buildings one on each side of the tracks. Be careful with the homeless encampment. Staff was nice, rooms were clean, and breakfast was good.
Comment from Hotel Management
26 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We appreciate your feedback about our staff, clean rooms, and good breakfast. We apologize for any inconvenience, We will address these concerns to ensure a better experience for our guests. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 26 Mar 2024
Very nice hotel. Breakfast was delicious 👌 places to eat are walking distance. Highly recommend 👍
Comment from Hotel Management
26 Mar 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for taking the time to write to us. Your kind words mean a great deal to us, and we are pleased to hear that you are satisfied with your stay with us. We appreciate your recommendation of our hotel to others, and we hope that you will stay with us again in the future so that we may continue to meet your needs. Sincerely,Hotel Manager
by A verified traveler
Posted 25 Mar 2024
Good
Comment from Hotel Management
26 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Your rating of the hotel and staff is greatly appreciated. Our staff strives to provide the best service possible, and we are delighted that you found our hospitality to be satisfactory. We look forward to seeing you again soon!Sincerely,Hotel Manager
by A verified traveler
Posted 25 Mar 2024
Close to airport and clean
Comment from Hotel Management
26 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your review! We are so pleased to hear that you enjoyed our convenient location. We strive to make our guests' stays as comfortable and enjoyable as possible, and it's great to know that we hit the mark. We hope to see you again soon!Sincerely,Hotel Manager
by A verified traveler
Posted 25 Mar 2024
The outside needs some attention , bugs , mosquitos and some uncollected garbage . But you have an excellent guess service, thanks
Comment from Hotel Management
26 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We apologize for the issues you encountered with the outside of the hotel, including bugs, mosquitoes, and uncollected garbage. We appreciate your feedback and will address these concerns to ensure a better experience for our guests. We're glad to hear that you found our guest service excellent. We hope to have the opportunity to welcome you back in the future for an improved stay.Sincerely,Hotel Manager
by A verified traveler
Posted 24 Mar 2024
the hotels clean but we had to stay in a separate building from the hotel , with no amenities, doors unlocked to the building. the lock on our door would not unlock even with new keys and no hotel staff seemed concerned or did anything about it , the breakfast is all old and stale
Comment from Hotel Management
26 Mar 2024 by Hotel Manager., Hotel Management
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager