Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Lucas, Hotel Management
Hello Julie,Thank you so much for leaving us a review! Thank you for staying with us, and we hope to see you again soon.Best,Lucas YehFront Office Manager
by A verified traveler
Posted 19 Apr 2024
Great property but understaffed. Doesn't meet 5 start requirements like 24 hour room service or the little things that make a 5 star stay different.
Would recommend just measure expectations--gorgeous restaurant and AMAZING nail salon!
Comment from Hotel Management
20 Apr 2024 by Lucas, Hotel Management
Hello Lisa,Thank you so much for leaving us a review! We are very happy to hear that you our company as much as we enjoyed yours. We hope to see you again in the near future.Best,Lucas YehFront Office Manager
by A verified traveler
Posted 18 Apr 2024
I could get used to this!!!
Excellent service all around (only minus was a waaaay well-done burger ordered medium. Tonga Room was awesome.
Comment from Hotel Management
20 Apr 2024 by Lucas, Hotel Management
Hello Michael,Thank you so much for leaving us a review! Thank you for staying with us, and we are glad to hear that you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future.Best,Lucas YehFront Office Manager
by A verified traveler
Posted 17 Apr 2024
One of the best stays of my life. Elegant but comfortable. Everyone that works here knows what they're doing, and their mission is to make your time the best it can be.
Comment from Hotel Management
20 Apr 2024 by Lucas, Hotel Management
Hello Matthew,Thank you so much for leaving us a review! Thank you for staying with us, and we are glad to hear that you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future.Best,Lucas YehFront Office Manager
by A verified traveler
Posted 8 Apr 2024
Beautiful property, great staff
Comment from Hotel Management
8 Apr 2024 by Fairmont Hotel Team, Hotel Management
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team
by A verified traveler
Posted 5 Apr 2024
It’s an older hotel but very iconic also is well kept.
Comment from Hotel Management
6 Apr 2024 by Lucas, Hotel Management
Dear Eileen, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager
by A verified traveler
Posted 1 Apr 2024
It’s a nice old hotel. It needs a better lounge/bar area because it only has the Tongo (looks like pirate of the Carribean)
or a bar in the area that they serve breakfast. For such an old iconic hotel I would think it would have better amenities.
Comment from Hotel Management
6 Apr 2024 by Lucas, Hotel Management
Dear Dena, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of, and I will speak with our hotel to see how we are able to add more amenities for our hotel. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager
by A verified traveler
Posted 30 Mar 2024
Fabulous! My second best hotel stay ever! This hotel is a joy. The staff (front desk, concierge, dining, doorman) were thoughtful, attentive, and kind. The beds were comfortable and had high quality sheets. Shower pressure excellent. The outdoor garden and bee area are both stunning. But even better, the Tonga Room in the basement is a blast. The location is perfect with a beautiful park with a kids’ area is a stones through away. The historic Grace church is a two minute walk. Everything about this hotel is perfect and we will be back!
Comment from Hotel Management
31 Mar 2024 by Fairmont Hotel Team, Hotel Management
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team
by A verified traveler
Posted 28 Mar 2024
I recently had the pleasure of staying at this beautiful property and overall, my experience was great.
From the moment I arrived, I was greeted by friendly and helpful staff. Despite a minor hiccups with the room not being feather-free initially, no slippers or robes, the issues were swiftly addressed upon request, demonstrating the attentiveness of the staff.
While the furnishings could benefit from a refresh, they didn't detract significantly from the overall charm of the property. Additionally, although the in-room espresso maker was a nice touch, I found the serving size to be on the smaller side, even when set for a larger cup. However, this was easily remedied by running multiple cups.
One highlight of the property was the art studio and historical pictures adorning the hallways, adding a delightful touch to the ambiance.
Overall, I would highly recommend this property for its beauty, friendly staff, and attention to guest needs, despite minor areas for improvement.
Comment from Hotel Management
29 Mar 2024 by Lucas, Hotel Management
Hello Tiffany!Thank you so much for staying with us at Fairmont San Francisco. I am happy to hear that you enjoyed our company as much as we enjoyed yours!Thank you again, and I hope to see you back soon.Lucas YehFront Office Manager
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Fairmont Hotel Team, Hotel Management
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team
