Ratings based on 711 Verified Reviews

3.1 out of 5
52% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 05 10, 18
Front desk staff was very kind, room instantly smelt like smoke even though it was non smoking. Not the end of the world.
Comment from Hotel Management
05 10, 18 by General Manager, Hotel Management
Although we're happy that our friendly staff made a great first impression, we're sorry to hear that you encountered an odor issue in your room. We'll have our housekeeping team look into it immediately, as it is our goal to provide our guests with the comfort that they deserve. Thank you for taking the time to tell us about your stay, and we hope you'll enjoy your next one even more! Saad - General Manager from the Red Roof Inn Plymouth
5 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted 05 7, 18
great hotel, no complaints, very clean and plenty of services
Comment from Hotel Management
05 9, 18 by General Manager, Hotel Management
At Red Roof Inn Minneapolis Plymouth, our goal is to impress all our guests, so we're glad to know we succeeded during your stay. It's so nice to hear that our clean, comfortable accommodations were just what you were looking for and that you had everything you needed for a pleasant visit. Please come see us again the next time you're in town. Saad - General Manager from the Red Roof Inn Plymouth
2 out of 5
by A verified traveler from Plymouth,MN

Posted 05 5, 18
Old hotel very poor condition.
Comment from Hotel Management
05 8, 18 by General Manager, Hotel Management
Dear Larry, Thank you for your feedback. Although we are currently undergoing some updates, we are sorry to read that the age of our accommodations did not meet your expectations. Despite that, we trust that you were able to get fully refreshed in our cozy, spacious rooms. We strive to provide affordable quality and we look forward to our next opportunity to demonstrate that value to you. Visit us soon. Saad - General Manager from the Red Roof Inn Plymouth
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 05 4, 18
1 out of 5
by A verified traveler from Los Angeles

Late check in and no co-ordination

Posted 05 2, 18
I called the hotel before making a reservation to ask if they will allow late check out for me somewhere around 2 to 3 pm. He said he can allow me till 1pm without any charge and that made me go ahead and book the hotel. I checked in late around 1am and no one was there to open the door. I ultimately had to call the hotel to let me in. The receptionist informed me I have to wait sometime since she was in bathroom. She finally let me in after 20 to 25 minutes of waiting. I was terribly tired having travelled all the way from LA. In morning, when I confirmed that I was going to checkout at 1pm, the hotel staff refused and said they cant allow till 1pm as it is against their hotel policy and can only allow me till 12 noon. Unfortunately, I had to rush and checkout at noon. I will never recommend this hotel again.
Comment from Hotel Management
05 3, 18 by General Manager, Hotel Management
We regret to hear about your check-in/out experience and will be sure to share your feedback with our team. Our team does our best to accommodate guest requests, however, housekeeping must adhere to a specific cleaning schedule so we apologize that we were not able to extend check-out time to your original request. Thank you for being our guest and leaving a review about your experience. Saad - General Manager from the Red Roof Inn Plymouth
1 out of 5
by A verified traveler from Cloquet, MN

Posted 04 29, 18
We arrived at 11pm after traveling 14 hours with driving and flights from FL to MN and were tired and wanted to check in and get a good night sleep before making the 2.5 hour drive home. The hotel staff heard or expression of being tired and instead of greeting us she rudely told us to wait while she was messing with things on the computer and then proceeded to have us wait outside while she locked the lobby and went off to do something else. At this point, we opted not even to check-in and drove the 2.5 hours home exhausted. Being from MN, this treatment was pretty disheartening. I don't think we will ever stay at a Red Roof Inn from this point on.
Comment from Hotel Management
05 1, 18 by General Manager, Hotel Management
Dear Ashley, We're truly sorry to hear about your difficulty checking in after a long day. We want all our guests to feel welcome and we'll speak with the staff involved. Typically, during the night shift, we only have one staff member present and sometimes they have to leave and lock the lobby to attend to a pressing issue with another guest. Nonetheless, we sincerely apologize for the inconvenience. If you're in the area in the future, we'd appreciate the opportunity to provide you the welcoming, friendly service you expect and deserve. Saad - General Manager from the Red Roof Inn Plymouth
5 out of 5
Recommended
for Everyone
by A verified traveler from Plymouth

Posted 04 29, 18
Nice room. Solid hotel. Could use more parking space. Bigger bathrooms.
Comment from Hotel Management
04 30, 18 by General Manager, Hotel Management
Dear Jon, We love to hear from our guests and we are thrilled that you had a five-star stay. Our cozy, comfortable rooms are the perfect place to stretch out and get refreshed! Feedback like yours is a tremendous reflection of the hard work of our team and we trust that your positive words mean you will be back to see us. We look forward to it. Saad - General Manager from the Red Roof Inn Plymouth
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted 04 28, 18
Website said there was a coffee pot, in the room. There wasn't. Ice machine sucked
Comment from Hotel Management
04 30, 18 by General Manager, Hotel Management
Feedback from our guests is always appreciated and we thank you for taking the time to share your thoughts. Please accept our apologies for any confusion about the coffee maker. They are available in Superior King rooms only. We're also sorry for any issues you had with the ice machine and we'll look into this further. If you're in the area in the future, we hope you'll stay with us again. Saad - General Manager from the Red Roof Inn Plymouth
2 out of 5
by A verified traveler

Posted 04 24, 18
We booked a room with a king sized bed and we ended up with 2 queen beds. The room was dirty and smelled terrible.
Comment from Hotel Management
04 24, 18 by General Manager, Hotel Management
We welcome guest feedback and appreciate you bringing your concerns to us. First, we apologize sincerely for falling short of meeting your expectations. We do our best to honor all requests for room type and regret that we were unable to honor your request at the time. Your comments will also be discussed with our housekeeping team in order to improve in that area. It's our hope that the rest of your travels were otherwise pleasant. Thank you for reaching out to us and we'd love an opportunity to provide a more satisfactory stay in the future. Saad - General Manager from the Red Roof Inn Plymouth
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted 04 17, 18
It’s not a bad place to stay if you’re looking for a low budget room. Definitely better than other hotels in that price range. It’s just a simple small room and bed to crash on.
Comment from Hotel Management
04 19, 18 by General Manager, Hotel Management
Thank you for your visit! We were pleased to provide the accommodation you needed here in Minneapolis. Our team takes pride in delivering a great value. Should your travels bring you back to the city, choose us again! Saad - General Manager from the Red Roof Inn Plymouth